In tidal, go to where you log out. Then put it I airplane mode. Hit log out button. (Putting it in airplane mode prevents it from auto-logging in). Add user name and password, then take the phone out of airplane mode. Log in
Hey! This worked! Thanks a lot!
Hey 614girl, I'll ask you some questions to better understand the issue. How was the trial cancelled? Was if that it was removed from your Sprint account? Are or were you close to the 6 month trial expiration?
But 614girl, are you receiving the log in error because you're trying to use Tidal with a different account from the one you had on Sprint? Or is it that you want it removed from your Phone and assure you won't be charged at all?
I got it now, 614girl. Were you trying to just delete the files or uninstall the app completely? What error are you receiving when trying to do so?
Hey 614girl, did you cancel by clicking the URL directly from the Trial Ending SMS reminders sent to you 30 days and/or 2 day before 6 month period ends?
Let's review your account and make sure you don't get charge. Please check your inbox and reply to my private message.