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Unable to log Sprint trial username out of Tidal app. Trial has been cancelled

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Journeyman

Unable to log Sprint trial username out of Tidal app. Trial has been cancelled

 
34 REPLIES 34
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Hi, can you help me with the same exact problem?
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Yes! I had to wait until the trial completed expired. The very next day I could log into the Tidal app wit my own info. If it's past the trial expiration I'm not sure what to do. Hope this helps 😊

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I'll be happy to help @nahlee, I just responded to your PM.

 


Carlos
Sprint Social Care
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How do you wait until the trial expires if you've already cancelled it?

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You have to wait on the trial expiration date to pass. They made it so that all canceling does is make sure you don't get charged.
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I need to logout of sprint tidal account dammit! My trial is expired and I cant logout and I am pissed! No one can help me? If you have to give me a new phone then do it! I dont care what you gotta do just log me off the sprint tidal account PLEASE TELL ME WHAT TO DO!

 

 

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Hello lboemia, you can cancel your TIDAL promotional or paid subscription any time by:

  • Opening the TIDAL app and tapping on Menu>Subscription. Tap Cancel my Subscription, then confirm you selection on the next screen. Your TIDAL account will remain active until your payment period is up.
  • Signing in to your account at www.sprint.com/mySprint and selecting manage services. Scroll to locate TIDAL to unsubscribe.

If you have any inconvenience, feel free to send us a Private Message.


Mayorin
Sprint Social Care
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I'm having the same problem!!
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I got help from Tidal support also. I'd contact them also
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I'd contact Tidal support also. Sprint didn't quite understand that their trial offer caused an app issue and that I had already cancelled my trial subscription.
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Hey guys, let's figure this out.

@nahlee, have you tried clearing the cache and uninstall the app?

 

@614girl, were you able to log out of your Sprint trial Tidal account?


Mayorin
Sprint Social Care
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yes, I tried that already multiple times

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