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Visual Voicemail not working on a new Moto g fast phone

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Journeyman

Visual Voicemail not working on a new Moto g fast phone

I bought a new Motorola moto g fast unlocked phone and set it up for my Sprint service. I installed the Sprint Visual Voicemail app but I don't get any voicemails in the app. I have to dial 1 to get them. Running Android 10. Any ideas?

 

Thanks in advance,

 

Greg

2 REPLIES 2
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Sprint Social Care

There's nothing on the account affecting your Visual voicemail, I'm starting to think that it isn't compatible with the device. But try deleting it and then adding it back to your phone. 

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Journeyman

I've already tried that 2 times without success. 

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