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Voicemail not Picking up Cannot Access Settings

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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

I also need assistance. I disabled Google Voice integration online and now when I try to access voicemail I get a busy signal. Researching the community it looks like Sprint has to set up voicemail on their end.

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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

Hi jamestittle, I would like to take a look into this matter. I have sent you a private message, feel free to review it when you have a chance. 


Fausto
Sprint Social Care
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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

I'm having the same issue after disabling Google Voice integration.

 

I've followed the guides on the Google and Sprint websites but I'm still getting a busy signal when I try to access voicemail.

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Re: Voicemail not Picking up Cannot Access Settings

If you recently disabled Google Voice we might be needing to add the voicemail service back to your phone number.

 

I'll be sending you a private message so I can look into that. Please check your inbox and get back to me when you have a chance.


Kelvin
Sprint Social Care
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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

I too have 2 lines on my account that had the google voice integration and get a busy signal when trying to dial myself and when calling one another it just rings, then after 25 rings we get disconnected. Any help would be appreciated!

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Sprint Employee

Re: Voicemail not Picking up Cannot Access Settings

Hello @Active_Matrix, I can help you out with that. Please check your inbox and reply to the private message I just sent you.


Jeffrey
Sprint Social Care
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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

Sure thank you
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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

I'm also having the same problem after disabling GV integration.  Can someone help me please?  Thanks.

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Re: Voicemail not Picking up Cannot Access Settings

Let's take a look at your account and make sure your voicemail is added.

 

Please check your inbox and reply to my private message when you have a chance.


Kelvin
Sprint Social Care
Highlighted

Re: Voicemail not Picking up Cannot Access Settings

I'm glad I was able to help and your voicemail is working now @brandonconick!

 

Have a great day!


Kelvin
Sprint Social Care
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Journeyman

Re: Voicemail not Picking up Cannot Access Settings

Please add me to the list of people that lost voicemail with the discontinuation of google integration. I would appreciate getting things reset.
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Re: Voicemail not Picking up Cannot Access Settings

I'll be happy to look into this for you theormes.

 

Please check your inbox and reply to my private message when you have a chance.


Kelvin
Sprint Social Care
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