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Voicemail not working after Google Voice disabled

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Journeyman

Re: Voicemail not working after Google Voice disabled

I need my voicemail fixed as well!  

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Re: Voicemail not working after Google Voice disabled

I can help you out with that. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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Journeyman

Re: Voicemail not working after Google Voice disabled

  I need my voicemail fixed also.  Someone previously looked into it, but was unable to resolve it.  I was told that I would need to speak with an actual Sprint tech, but decided not to bother with it at that time.  However, I now have a need to get it fixed.

 

  Any help would be appreciated.

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Journeyman

Re: Voicemail not working after Google Voice disabled

  My issue has been resolved.

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Journeyman

Re: Voicemail not working after Google Voice disabled

I had the same issue. I'd been dealing with the frustration for well over a year, and had spent several hours on the phone with CS representatives who tried but were ultimately unable to help me. Finally today, over the course of a hand full of private messages and requiring a grand total of a few minutes of my time, the representative on here was able to fix this. Just wanted to post a public thank you to @RedCruzr_Sprint!  I couldn't be more pleased with how friendly and helpful you were!

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Re: Voicemail not working after Google Voice disabled

You're welcome, RGPsyD. I'm glad I could help! 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: Voicemail not working after Google Voice disabled

My voicemail does not work.  I had Google Voice years ago but disabled it when I was told the integration was going away.  I have tried all the *72. codes with no luck and still get the "Sorry, the number you called was busy. Please try again later." when trying to call voicemail.

 

Please help.

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Sprint Social Care

Re: Voicemail not working after Google Voice disabled

Hey there. Let's take a look at the account and help you resolve this issue. My name is Juan and I'm with the Sprint social care department. Please send us a private message with your name, account holders name, phone number, account PIN or answer to the security question.


Juan
Sprint Social Care
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Journeyman

Re: Voicemail not working after Google Voice disabled

I do have one additional question here 7 months after this was fixed for me... 

 

I can now receive voicemails again, but I do not get a notification of any kind on my phone when I receive one. No text, no push notification, nothing. Is there a way to make this happen now that I am able to receive voicemail again? 

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Sprint Social Care

Re: Voicemail not working after Google Voice disabled

Good morning RGPsyD. What type of phone do you have?


Juan
Sprint Social Care
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Journeyman

Re: Voicemail not working after Google Voice disabled

Galaxy S7 Edge, vintage, circa 2016. 

Sprint Social Care

Re: Voicemail not working after Google Voice disabled

Good morning RGPsyD. Have you gone over the notification settings?

  1.  Tap apps
  2.  Tap settings
  3.  Tap notifications
  4. Tap advanced
  5.  Tap menu (3 dots)
  6.  Tap Show System apps 
  7.  Tap Contacts 
  8.  Ensure "allow notifications" is enabled
    •  You'll want to ensure that "allow notifications" is enabled for the Phone application; there may be several "Phone" apps, so enable on all of them

If that does not work, do you have a Microsoft Exchange Activesync account set up on the phone ? 


Juan
Sprint Social Care
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