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Voicemail not working

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Journeyman

Re: Voicemail not working

I am having the same issue. Please assist. Thank you in advance.

Sprint Social Care S.M.A.R.T. Agent

Re: Voicemail not working

Hi MRRICH5625! What exactly is going on with your voicemail?

Journeyman

Re: Voicemail not working

Used Google voice a year or so ago. It disabled Sprint voicemail. Disabled and disconnected Google voice. Did not get back Sprint voicemail. Calls just ring forever. When I try to call in to access voicemail it says the line is busy...

Sprint Social Care S.M.A.R.T. Agent

Re: Voicemail not working

Okay,  I just need to gather a bit more info from you. I am sending you a Private Message wit the requested info.

Journeyman

Re: Voicemail not working

I have the same issue!
Journeyman

Re: Voicemail not working

They can help. It may take time. My issue got resolved. It wasn't easy but they never quit... :-)

Sprint Social Care S.M.A.R.T. Agent

Re: Voicemail not working

Hi valcar119, we'll need to get some additional information from you in order to start taking a look into getting this fixed up for you. I'll be sending you a PM so I can grab some of your personal info. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Voicemail not working

I am also having the voicemail issue where calls just ring and if I try to check my voicemail it says the line is busy. I haven't received a voicemail in quite some time.  

The solution always seems to involve a PM from a support agent to get necessary account information so please contact me at your convenience.

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Sprint Social Care S.M.A.R.T. Agent

Re: Voicemail not working

Hey there XavierLangMain, this should be a pretty quick fix but we will need access to your account. I'll be sending you a PM to collect that information shortly!

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Voicemail not working

I'm having the same issue with voicemail. When someone calls my phone, it just rings forever and doesn't go to voicemail. If i call my own phone number, it just "hangs up".  I think I'm going to need my voicemail reset.  Thank you.

Sprint Social Care S.M.A.R.T. Agent

Re: Voicemail not working

Howdy ShelbyInFL. I'd be lost without my voicemail. I'll be more than happy to reset your voicemail. It normally requires removing the feature and then re-adding it back. Once this is done, any saved voicemails will be lost. 

 

Do you have any saved voicemails? If so, please back those up before we move forward. I don't want you to loose any valuable messages.  

 

I sent you a PM so I can gather a smidge of info. 

 


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Journeyman

Re: Voicemail not working

I'm hoping you can assist me because I'm having the same issue with my voicemail. I have the Galaxy S9+ with premium visual voicemail. I don't receive any messages and when I try to dial into the service, all I get is a busy signal.

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