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Voicemail not working

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Sprint Social Care

Re: Voicemail not working

Hi LarryJBecker ! Let me get more details to see what's going on. 

How long has this been going on? You mentioned that when someone else calls, they get a message saying the call cannot be completed, do they get this message after the device rings couple of times or does it go straight to this message?

Did you recently upgrade your line? Is your voicemail properly set up?


Ciara
Sprint Social Care
Journeyman

Re: Voicemail not working

It has been going on since the beginning of October.  When someone calls it will ring a few times, and instead of the voicemail picking up, they will get the message that the call cannot be completed.  I upgraded my phone the end of September.  When I try to get into my voicemail, by holding the 1 on the keypad, I get a message saying the number is busy.

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Sprint Social Care

Re: Voicemail not working

Gotcha! I'll like to access your account, in order to make sure that everything set up properly. Please send me a Private Message as soon as you get chance. 


Ciara
Sprint Social Care
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