I used Sprint with Google Voice until it became unavailable. Since it was deactivated it, I don't get any voicemails at all. There is no option to leave a message when the number is dialed, it just rings until it hangs up. If I call into the voicemail I get a recorded voice that says "The number you have called is busy."
Someone previously looked into it, but was unable to resolve it. I was told that I would need to speak with an actual Sprint tech. I didn't have the time then and decided not to bother with it at. However, I now have a need to get it fixed.
Any help would be appreciated.
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Hi Glen! I feel your pain with the Google Voice deactivation. I used it myself, and it was awesome.
I'm reviewing the notes from your previous interaction and what steps we've taken so far. Do you have the Sprint Voicemail app installed on that Galaxy S8? Also, on your Google Voice account, did you unlink your Google Voice number from your Sprint account?
Yes, the Sprint voicemail app is installed on this phone. And when I look up the number there are no references to this phone in the Google voice account.
Howdy GBrv. We did have a few case, way back when google voice was first removed, where the normal VM was actually diactivated.
- Are you able to access your VM?
- Are callers able to leave messages?
No to both.
When I try and access the voicemail I get a recorded message that says "Sorry, the number you called was busy. Please try again later", repeats in Spainish, and then says "Message 14, switch 2320" and goes to a busy signal. If I try to change the VM greeting thru the app, i get the error message detailed above.
When you call into the number, if I don't answer, it just rings and hangs up after awhile.
Can you tell me what exactly you did to reset that part. We are having the same issue with one of our phone and I am going on 3 weeks with a rep and can’t figure it out.
Hey Jessisboys! I can look into this. We might have to refresh the Voicemail service on the network side of things. Are you just having issues receiving voicemails in the visual voicemail app, or when dialing into your voicemail box?