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Voicemail not working

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Journeyman

Voicemail not working

My voicemail is not working.  The phone will ring and then when it stops ringing it states call can not be completed as dialed.  I have tried calling in to my own line as well as having others call me.  Nothing shows on the app either.  

4 REPLIES 4
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Journeyman

Re: Voicemail not working

This is on my S9 note
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Sprint Social Care

Re: Voicemail not working

Hi AmyT ! Let’s work together to find a solution. How long has this been going on? Is your voicemail properly set up? 

If not, please try these steps:

  1. Access voicemail by dialing your 10-digit phone number on your device, or press and hold the 1 key.
    • Note: Initial passcode is the 7-digit phone number.
  2. Enter new 4 to 10-digit passcode.
  3. Record name.
  4. Record personal greeting or select standard greeting.
  5. Select option to turn One Touch on or off.

If you have already tried this, I know what else could help. You'd just need to send me a Private Message to continue assisting you. 


Ciara
Sprint Social Care
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Journeyman

Re: Voicemail not working

When I call my own number it says this call can not be completed.  I can not access the voicemail system at all

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Sprint Social Care

Re: Voicemail not working

Gotcha AmyT ! I want to have this fixed. Please reply to my Private Message as soon as you get a chance. 


Ciara
Sprint Social Care
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