I have chatted twice and called customer service twice to upgrade to the Tidal HiFi plan and just found out that there is no add-on option available for customers that have the Unlimited Plus plan (which the Tidal Premium is included). I was told that I could downgrade to the Unlimited Basic plan and then add the Tidal HiFi plan for $19.95. I do not want to downgrade to the Basic since I like 1080p and need the 15G Hotspot. Please tell me that Sprint is in the process of creating an upgrade code in the system to allow for this add-on option? And the pricing should be $10/month since the Tidal Premium plan is already included in the Sprint plan. By the way, both times on the chat line I was told that Tidal HiFi was added and I was good to go. Please also train your representatives on the different Tidal plans! Also, I have been a Sprint customer since 1996 (22 years). Thank you!
I can understand wanting the TIDAL HIFI. Like our Hulu, we only pay for limited commercials and we do not have that add-on for commercial free watching. I can add the TIDAL HIFI if you want, you won't have to downgrade plans, but it will be the $19.99/month charge.
I hear you, and will gladly send this suggestion up the pipeline. I'll just need a smidge more info. I sent you a PM to gather that info.