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hands free activation not working.

Journeyman

hands free activation not working.

I have been trying all day to activate a Samsung galaxy s7 under a new phone number on my account, but it keeps stopping and saying to try again. i was given the phone number ##72786# to make it do the activation but it doesn't help. is there anyway to get it to finally work?

3 REPLIES 3
Wizard

Re: hands free activation not working.

That's very weird. Lets work together, to get this all straightened out. Are you performing a swap or is this a new account with us?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: hands free activation not working.

It's a phone swap between 2 number on the same account. The first phone was able to be swapped properly and activated, but the second one hasn't been able to activate.

Wizard

Re: hands free activation not working.

I would like to get some more info. I'm going to send you a private message now.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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