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Billing Knowledge Base

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Charges from games and apps can be a nasty surprise on your bank account or Sprint bill.  Charges can come from various sources including: In-app game purchases (one time bundle or power-up purchases through games like Farmville, Clash of Clans, Angry Birds or Candy Crush) Subscription services (Spotify, TIDAL) Music, movie or other media downloads   It's fairly easy to to prevent these charges both on your Sprint account, through Google play or iTunes. We'll give you instructions to block purchases on your Sprint account and links to Google and Apple support documents to do the same for Google Play and iTunes.   Block or unblock billing to your Sprint account:   Login to My Sprint (you may have to go through 2 step authentication): - Click the My Preferences tab Under the Limits and permissions section: Block Apps, digital media downloads & third party charges Select device and phone number to block or unblock and save changes   You may also use this method to unblock numbers if you wish to allow purchases billed to your Sprint account. This may be necessary if you want to sign up for certain subscription services through your Sprint account, like TIDAL streaming music. You can set each number on your account differently so you could, for example, allow purchases for yourself but block them for a child or other person on your account.   **Please note: Bill to account is not available for tablet devices. Most accounts are allowed a limited total of purchases per bill period.  Once an account has reached the limit allowed, purchases will be denied through Sprint. Any new in-app or subscription purchases must be paid through Google Play or iTunes via Credit or Debit card through the end of the bill cycle. Google has set a $50 per transaction limit for purchases.  Purchases exceeding $50 must be paid immediately with a Credit or Debit card.   Prevent Google Play Store charges billed directly to debit or credit card - Require a password or Authentication for purchases  - Use Google Play Family Library (great for people who want to manage the Play Store for a child or other family member)   Prevent Purchases from iTunes - Use Restrictions to Prevent purchasing on your iPhone, iPad or iPod touch - Apple Family Sharing (share content across different devices and/or family members to avoid duplicate purchases)
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 Question  I have a subsidized phone charge on my bill for $25. I was wondering what this is or what does it mean??   Answer  If you were required to sign a new 2 yr contract in order to receive the phone (even a phone that is $0 up front), that phone purchase is considered subsidized. Sprint paid the manufacturer full price of the phone but sold or gave it to you or allowed a partner like Best Buy or Radio Shack to sell or give it to you for less than it cost from the manufacturer.  This is known as subsidizing a device purchase.   With plans like Everything Data Share and Simply Everything, a small amount per month went to recover the cost to Sprint of a new phone upgrade every couple of years. If a customer cancelled before the 2 yrs were up, they would have to pay an Early Termination Fee, which also recovered that cost.    Newer Sprint rate plans like Unlimited Freedom are drastically less expensive because they're built around only the cost of voice, text and data services. Because there's no portion built in for the cost of the phone, customers are required to either lease or purchase through installments. If a customer purchases (or receives the phone for $0 at the point of activation) with a two agreement, there is a $25 subsidized device fee.      Unless you are paying the actual MSRP of the phone with no discounts and no 2 yr agreement, you're buying a discounted or subsidized phone. Look for words like 'instant discount' or 'with two year agreement' as an indicator that phone purchase is subsidized by Sprint and therefore subject to the $25/line fee.
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