I spoke with chat on Friday 12/8 about my outrageous bill of 1200 dollars because sprint has not credited me for my 5 returned phones. They said it would be taken care of in about 4 hours well that was 4 days ago and they have not taken care or it. I returned these phones to a sprint store on 10/11/17 have the tracking number and receipt, this is completely uncalled for. I want the this credited to my account I will not be paying for these. Sprint needs to fix this, this is the second time I've been overcharged in as many months.
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Matt5 - you can send me or any of the other SMART team members a PM and we'd be glad to get some additional info so we can check in on things for you.
I upgrade my phone 5 months ago through Apple. My old phone was returned and had two Sprint agents tell me it was received. Since then I’ve been charged over $100 in lease payments and now being charged $200 for the phone. Magically the phone calls and notes from the verified returned phone have been lost. Sprint has my phone but still charged me. Customer service is the worst I have ever experienced. My foot is out the door with Sprint. I will not take responsibility for Sprint’s mess up!
Hi Jamcam944. I'd be glad to take a look into this for you and see what's been going on. I'll send you a PM so I can get some additional details so we can check in on what's been happening.
It’s dumbfounding how Sprint treats current customers. I have spoken with many agents and supervisors with no luck. I have since gone with ATT. Only $15 more a month but way worth it. I actually have service outside of WiFi. It’s amazing. I have paid Sprint my service/lease fees but refuse to pay the $200 phone charge.
good luck and get away from Sprint as fast as you can!!
It's the worst I've ever experienced.... We've bought over six devices over the last 3 years. Account always paid.... zero balance, on auto-pay. They have billed us an exorbitant amount over the last two years..... continueing to bill for every device after monthly payoff installments ended (the 6 ypayments to own after lease payments are complketed). After combing through 37 months of statements, we discovered Sprint had overbilled us almost $1000.. And the 3 devices that have been paid in full, Sprint refusses to unlock them. I refuse to give them another nickekl until they reimburse us for the obscene overbilling. (example: For the iPhone 7 plus we purchased January 2017 (launch price $799), they were still billing us for the device as of last month (Sept. 2019).....charging us over $1300, just for the phone (not service). and NOW they are REFUSING to unlock the iphone 7 plus, and two other devices, until we pay our current bill. NO WAY! It's about the princpal now. They have no shame. We have hired an attorney.
Go with Verizon, AT&T, MetroPCS, Cricket......... ANYONE but Sprint! 37 months.......... 3 devices...........service, device charges, taxes & BS fees, we've spent over $10,000. They are claim they are the least expensive.........its the biggest scam EVER!
I understand your frustration with the billing of the phones and the requirements for unlock. However, per the lease agreement, we must hear from you at the end of the 18 months to let us know how you want to proceed with the phone. This includes whether you want to own it, continue to rent it, or send it back. If we don't hear from the customer to complete the lease, it will automatically go into the month to month rental payments that you were/are seeing on your bill. The 6 month pay off is a new option that is only valid on some 2018 leases and newer. It still requires communication from the customer to stop the lease and accept the payoff payments.
The response below (from Sprint representative) is the PRECISE reason I NEVER walked out of a single Sprint Store without clarifying their "gotcha" open-ended contract!!!!
Every single contract signed on our account clarifies specifically, after the 18 months, to immediately rollover to the purchase "payoff" amount, paid in 6 month installments.I refuse to sign an open-ended contract, that states....
So is this your level of customer service??? You charge your customers outrageous hidden fees and charges.....which discredits your "least expensive" tag line. Then you make the customer do all the leg work. It's equivilant to going out to dinner at a restaurant; then having to serve yourself and clean your own dishes......ALL WHILE PAYING!!!
Verizon and AT&T might be $50-75 more a month....... but after our terrible experience (and SNAIL SPEED DATA).... I will gladly increase my monthly wireless statement..