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Customer Quote Not Honored

Journeyman

Customer Quote Not Honored

Hi,

 

I have a customer quote with me that I got from my local sprint store . The quote states that I should receive a promotion as the salesman and I discussed. However, it hasn't been applied.

I went to the store twice , and each time they made me wait for hours going around in circles to tell me "ok, we will send this up the chain and let you know within 3-5 business days". Those have passed and I still haven't heard anything.

 

What can I do to resolve this issue?

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Customer Quote Not Honored

Hey Zakshatila! What was the promotion? I want to take a look at this for you. 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Customer Quote Not Honored

It was a $-21.00/mo on each phone( flex lease ) of the previous generation of iphones (iphone 8,8+,X).

Sprint Social Care S.M.A.R.T. Agent

Re: Customer Quote Not Honored

Thanks for that! When did you purchase the phones, and were they new lines of service?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Customer Quote Not Honored

It was in mid september, and yes they were new lines . 

Sprint Social Care S.M.A.R.T. Agent

Re: Customer Quote Not Honored

Thanks again, Zakshatila! Typically credits of that type take 1-2 billing cycles to apply to your account and they're applied automatically.  If you send me a Private Message, I can dive a bit deeper to make sure everything is setup correctly.

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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