I made a port-in request on Friday for my daughter's phone. There's been no progress and Sprint representatives keep telling me that "the phone is not active" with the current carrier. They are incorrect and the current carrier, numberbarn.com, hasn't received any port-out requests from Sprint. I entered all information correctly when I made my port-in request. This is very frustrating. All representatives I've spoken with are quite difficult to understand and no progress can apparently be made with them. One representative told me I need to go into a Sprint store, but I cannot do that with the pandemic going on. Please advise.
I'm here to help! Just for confirmation do you already have a Sprint account? Also if porting a number it must be active with the Old Service Provider.