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Dispute a charge on my account.

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Journeyman

Dispute a charge on my account.

Return my old phone per my lease agreement in perfect working order. Double bubble wrap it and place it in the return kit. Sent it back to Sprint by UPS.


Now there’s a charge on my bill saying the phone is damaged in some way. I have spoken to Sprint about this by chat and disputed it. Was given a case # for the dispute and told it would be removed from my account.

 

I just want to make sure this charge will be removed as Sprint should be charging UPS and not me as I sent the phone back in perfect working order.

 

I also have a copy of the chat that I had with the Sprint agent.

20 REPLIES 20
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Thank you and message sent.
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G1 condition can be: 

- Cracked back of screen (device)
- Cracked camera lens
- Lifted/separated housing/glass
- Major bend and lifted screen
- Glass missing, Internal components can be seen


This is what conditions Sprint claims they receive my phone from UPS as. I would not send a phone back this way. I would pay the money and call it a day. The phone was in perfect condition when I ship it.

 

So Sprint is trying to charge me for damage done during UPS shipping. So Sprint customers better beware that Sprint will try to hold you accountable for what UPS does.

 

Thats just bull and my next stop is the Better Business Bureau. Then switching to at@t or Verizon. After 5 years with Sprint to be treated like this.

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Your post has been forwarded to Sprint Executive & Regulatory Services.  An Executive Analyst is reviewing your post and will be contacting you as soon as possible. Thanks

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This is Yvette with Sprint Executive Services. I am your assigned Executive Analyst. I am currently working with another client and will be contacting you shortly.

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My apologies, I have attempted to reach you on telephone number ending in 6476 unsuccessfully. Please listen to your voicemail for my contact info and return my call at your earliest opportunity.

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Sprint did work me to resolve this issue.

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I CHECKED MY BALANCE AND SO FAR NO CREDIT TO MY ACCOUNT. CHATTING WITH SPRINT NOW. BEING ASKED TO CONTACT UPS TO ASK IF THEY DAMAGED THE PHONE. LIARS LIARS LIARS. I WAS TOLD ON 9-3-19 BY LAURA THIS WAS SETTLED. NOW JOHNATHAN IS OFFERING APOLOGIES. I'M DONE,

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Now I'm being asked if the credit was to b applied to my next billing cycle. As if the account rep or specialist can't see my account info. I am so frustrated with this snail paced process,

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Hi there. I saw your messages with Cat and will be sending you a PM in response to your last message with us. 

 



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