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GameZone Charges For Something I Never Subscribed To

Journeyman

Re: GameZone Charges For Something I Never Subscribed To

EDIT: I am just going to try texting STOP and hope this fixes it. 

Sprint Social Care S.M.A.R.T. Agent

Re: GameZone Charges For Something I Never Subscribed To

Howdy scastro2091. I see that this is a double post of the private message that was sent. I have responded to that private message. Please meet me over there, please and thank you. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: GameZone Charges For Something I Never Subscribed To

Same thing happened to me. I do not wish to be charged for these services. I don't even recall subscribing. Charges replying with 'STOP' are unspecified.

 

Can you please contact me to stop this? 

Sprint Social Care S.M.A.R.T. Agent

Re: GameZone Charges For Something I Never Subscribed To

Hi there. We'd be glad to help take a look over things for you. I'll be sending you a PM so that we can get a bit more information from you in order to review your account. 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: GameZone Charges For Something I Never Subscribed To

I, too, received this text earlier today. It is right out of the blue. I have not opened any new apps.

 

Please contact me to clear this matter up. Thank you.

Sprint Social Care S.M.A.R.T. Agent

Re: GameZone Charges For Something I Never Subscribed To

@Lexecute, I'm happy to review the account for any charges. I'm going to send you a private message. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: GameZone Charges For Something I Never Subscribed To

I received the text on 6/7 and thought it was a scam. I asked my kids and everyone denied signing up for anything. I just saw that $5 has been charged to MY number. I have definitely not signed up for any charges to my phone from third parties. I have blocked any further charges but want the current charges removed.

Sprint Social Care S.M.A.R.T. Agent

Re: GameZone Charges For Something I Never Subscribed To

We can look into that. Please send us a PM, and I can see if we can get them refunded. 

 

Journeyman

Re: GameZone Charges For Something I Never Subscribed To

@RedCruzr_Sprint I too am having the same issue. I never signed up for GameZone nor have I even heard of GameZone, yet I received a text from them this morning with the same message. Can you or someone else please message me to resolve this? After reading multiple issues of "STOP" not working, I would like to talk to someone directly as well. I would appreciate any Help! 

Sprint Social Care S.M.A.R.T. Agent

Re: GameZone Charges For Something I Never Subscribed To

Sometimes opening certain websites or clicking on pages can trigger this. Try these steps to prevent this in the future: 

Login to My Sprint (you may have to go through 2 step authentication):

- Click the My Preferences tab

  1. Under the Limits and permissions section:
  2. Block Apps, digital media downloads & third party charges
  3. Select device and phone number to block or unblock and save changes




"Is your name Wi-Fi? Because I'm feeling a connection."

Re: GameZone Charges For Something I Never Subscribed To

Hi Ramesh! Please check your private message inbox.  I've replied to your other post and Private Message regarding this. 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Highlighted
Journeyman

Re: GameZone Charges For Something I Never Subscribed To

Hello all,

 

I just had this happen to me. Messaging Stop seems have done nothing. How can I get this resolved, as I did not and would not sign up for this.

 

Thanks.

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