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Invalidated by Sprint Promo Hub Campaigns

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Sprint Employee

Re: Invalidated by Sprint Promo Hub Campaigns

Did you receive any confirmation to your email? Have you tried checking its status by visiting https://www.sprintpromotionshub.com/#/tracker ? If not, please try doing so. Click on the ''track'' section. 


Ciara
Sprint Social Care
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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

It says record not found please try again
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Sprint Employee

Re: Invalidated by Sprint Promo Hub Campaigns

Hi chyneeye22! I have replied to my Private Message, please check your inbox. 


Ciara
Sprint Social Care
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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

I too fell victim to Sprint's scam. Wasted an hour of my life using the chat who ultimately told us to call customer service. Wasted a second hour of being transferred to three different people and explaining myself three different times, they said that I have to go to a store because the promotion does not exist and they cannot receive the email that I got from Sprint which I offered to forward. Apparently the tracking number doesn't exist on their systems either. Asking to speak with a supervisor is an ordeal (they have to submit a request and supervisors may not be available). Any help that does not involve me wasting more of my Saturday going to a store to be told to talk to someone else?

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Sprint Employee

Re: Invalidated by Sprint Promo Hub Campaigns

kdow8. We definitely don't want our customers to have a negative perspective of Sprint. Let's talk. I want to help you get this resolved. My name is Juan and I'm with the Sprint social care department. Please send us a private message with your name, account holders name, phone number, account PIN or answer to the security question.


Juan
Sprint Social Care
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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

Mine doesn’t work either.

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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

The promotion code doesn’t work. I got a tracking number but it doesn’t work
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Sprint Social Care

Re: Invalidated by Sprint Promo Hub Campaigns

You're code and tracking number is not working, that's weird. I can check on this for you, what's the tracking number you have? 

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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

Here are both of them.

 

Dear *****,

We have received your registration for Select customers can receive a $200 Prepaid MasterCard when you add a new phone line of service. One card per account..

Your tracking number is: *****

Please be sure to keep a copy of your tracking number for future reference


Dear *****,

We have received your registration for Amazon Exclusive: $100 Prepaid Mastercard for SIM Kit Activation. Requires new account and new line of service..

Your tracking number is: ******

Please be sure to keep a copy of your tracking number for future reference.

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Sprint Social Care

Re: Invalidated by Sprint Promo Hub Campaigns

Thanks for the provided info. But both tracking numbers worked and both cards are currently pending. Please note the following: 

  • The new and existing lines must remain active throughout the 45 day wait period for the promotion to award.
  • Customer must register at www.sprint.com/addaline within 30 days of activation.
  • Following registrations, the $200 Prepaid Mastercard will ship after 45 days of service.

Feel free to visit the link that is provided to track your Master card.

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Journeyman

Re: Invalidated by Sprint Promo Hub Campaigns

Thank you Nickesha! I know a lot of Jamaicans names Nickesha by the way! 🙂
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Sprint Social Care

Re: Invalidated by Sprint Promo Hub Campaigns

You're welcome! I'll forward your regards to her. 🙂

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