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Is Clean Slate and Account Credit or a Visa Card?

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Journeyman

Is Clean Slate and Account Credit or a Visa Card?

I see the Buyback seems to be paid as an Account Credit and the difference made up in Visa Cards.

 

Can someone confirm this as it would be nice to have the entire amount of the buyback plus the Clean Slate as Visa Cards so I could pay my prior carrier?

 

Can the trade-in credit be requested as Visa Cards or does that have to be an account credit?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Re: Is Clean Slate and Account Credit or a Visa Card?

I apologize that while looking into the trade-in information, I located some information on having all of he funds put on the Mastercard. This can be done, there is a special set of instructions the agent has to follow to have it happen. I recommend setting up Clean Slate through Telesales to ensure it's processed properly.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.

View solution in original post

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Re: Is Clean Slate and Account Credit or a Visa Card?

You're welcome. I apologize for the incorrect information in the beginning. We look forward to having you as a customer.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.

View solution in original post

7 REPLIES 7
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Re: Is Clean Slate and Account Credit or a Visa Card?

To be eligible for Clean Slate, you're required to trade-in the previous carrier's phone. Unfortunately, the trade-in value is a monthly credit, and there's not a way to change how it's paid out. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: Is Clean Slate and Account Credit or a Visa Card?

@RedCruzr_Sprint Wouldn’t it be a one-time lump sum credit on my account for the buyback? Or how does a monthly credit for Clean Slate work?

Highlighted

Re: Is Clean Slate and Account Credit or a Visa Card?

I apologize that while looking into the trade-in information, I located some information on having all of he funds put on the Mastercard. This can be done, there is a special set of instructions the agent has to follow to have it happen. I recommend setting up Clean Slate through Telesales to ensure it's processed properly.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.

View solution in original post

Highlighted
Journeyman

Re: Is Clean Slate and Account Credit or a Visa Card?

Thank you so much for your help. I will give them a call.
Highlighted

Re: Is Clean Slate and Account Credit or a Visa Card?

You're welcome. I apologize for the incorrect information in the beginning. We look forward to having you as a customer.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.

View solution in original post

Highlighted
Journeyman

Re: Is Clean Slate and Account Credit or a Visa Card?

The Clean Slate Department was able to assist me. Thank you so much for your help!
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Re: Is Clean Slate and Account Credit or a Visa Card?

We're glad you were able to get taken care of! Please stop back by if we can ever assist in the future!

 



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