Im not sure you could ask for a better employee or person to solve a problem than @Katey88_Sprint honestly i was going to give up on sprint entirely but i will make a promise to the company that as long as she is employed there i will remain a customer. This entire program is above and beyond what customer service is in the modern world. A great concept and even better staff. Thank you so much for listening the most important skill in life. Empathizing with a customer is an art form that so many people have forgotten. You have a truly talented individual working for your company.