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Im not sure you could ask for a better employee or person to solve a problem than @Katey88_Sprint honestly i was going to give up on sprint entirely but i will make a promise to the company that as long as she is employed there i will remain a customer.  This entire program is above and beyond what customer service is in the modern world.  A great concept and even better staff.  Thank you so much for listening the most important skill in life.  Empathizing with a customer is an art form that so many people have forgotten.  You have a truly talented individual working for your company.   

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