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Lease Cancel Charge

Journeyman

Lease Cancel Charge

I’m confused on why we’re being charged for phones that have been returned and why there is any kind cancellation fees. We were eligible for an upgrade. 

7 REPLIES 7
Sprint Social Care S.M.A.R.T. Agent

Re: Lease Cancel Charge WEB-L-84816098

Oh that is concerning. How long ago did you return the device, and were they returned to the store?

Journeyman

Re: Lease Cancel Charge WEB-L-84816098

The phones were delivered on Monday, said a credit would be put on the account when the phones were received. But I have yet to see a credit. They were mailed in. 

Sprint Social Care S.M.A.R.T. Agent

Re: Lease Cancel Charge WEB-L-84816098

After the devices are delivered it can take up to 7-10 business days or less for the warehouse to process the return. 

Journeyman

Re: Lease Cancel Charge WEB-L-84816098

Okay, I will keep an eye on it. Thank you! 

Sprint Social Care S.M.A.R.T. Agent

Re: Lease Cancel Charge WEB-L-84816098

You're welcome. Let us know if it isn't received by the end of next week, and we can check in the account to see what happened. 

Journeyman

Re: Lease Cancel Charge WEB-L-84816098

I sure will! 

Sprint Social Care S.M.A.R.T. Agent

Re: Lease Cancel Charge WEB-L-84816098

Smiley Happy Let us know! 

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