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Money was illegally taken out of my account

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Journeyman

Money was illegally taken out of my account

After about 14 months of not checking my billing details I noticed there was a charge of $9.99 for Lookout Premium service. I asked about how it was added, and the rep said 5/2/2019 at 3.07 pm. and it was added by phone...that's when I knew it was a lie. I have never once called to add or delete any service. I told them about this and that I was worried someone was illegally charging me. Their response? "The details are in the billing statement.." So let me get this straight..Since the billing statement was telling me I was getting illegally charged.. That it's okay? I was sent on chat to a Supervisor Bella S. I had asked for evidence i approved this charge. She said "we can only refund 2 months due to policy", right of the bat.. No, your policy isn't above the law. You can't steal little by little and then when it finally gets noticed, only refund a partial amount. After waiting for this proof I approved the charges. Bella just disconnected me, and no no one is answering me. Does sprint care at all about what seems to be 100's of customers getting scammed by the same tactic?

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Sprint Social Care

I assure you that we do care and this is definitely concerning. Allow me that chance to take  a look at your account to see whats going on. Can you send me a private message? 

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Sprint Social Care

I assure you that we do care and this is definitely concerning. Allow me that chance to take  a look at your account to see whats going on. Can you send me a private message? 

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Journeyman

After fighting  tooth and nail to get my money back after being illegally charged $140, I just found another. Juega Ya Me. A game many other customers have been unknowingly charged for. I figured since they refunded the other charge  that they’ll have no issue with this...right? No. They say they can only refund 15 of the 70. They acknowledge the charge was unauthorized, but that’s policy,If your policy  involves keeping peoples money who you are illegally charging, you need a new policy

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