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Multple questions

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Journeyman

Multple questions

First, I signed up for automatic payments but Sprint withdrew the money for the bill about week before it was due. Why?

Second, today is the first day into a new billing period. My contract is for 50GB of data per month. But I see I was allotted 69.9GB. Why? Do I get roll-over?

1 REPLY 1
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Wizard

Re: Multple questions

Good morning dquinn618. I'll be more than happy to answer all of your questions. 

 

Q. My contract is for 50GB of data per month. But I see I was allotted 69.9GB. Why? Do I get roll-over?

A. Excellent question. With most of our phone plans data, like talk and text, is unlimited. If a lines uses over 50 GB of data they may become temporarily deprioritized during peak hours. Here's a smidge more info on this: SOLUTION: Does Sprint throttle data speeds of customers on Unlimited data?

 

Q. Sprint withdrew the money for the bill about week before it was due. Why?

A. Sprint does run on a flat 30 day cycle, and due date may fluctuate a smidge. I'd like to take a deeper look into this for you, since the due date doesn't normally fluctuate by a week. I sent you a PM so I can gather a smidge of info. 

 


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