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Good Morning yendor! That's definitely not the way we strive to do business. We'll be glad to take a closer look into this issue. Please check your inbox and reply to the private message that I just sent you.
Sprint Social Care
If your CPA is too busy, I'd find a new one, and fast. You paid your CPA for a service, and part of that service is providing copies as needed on demand.
Kindly let your CPA know you need your copies ASAP or you will have to take it up with the Board (the State agency which regulates CPAs). Of course you will need to use another CPA if you go that route.
You can try to open your own account with Sprint, and see if your wife will let you take your line off her account (that is so you can keep your number).
Some Pay-as-you-go phones may work also.