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Payment Arrangement

Journeyman

Payment Arrangement

I had a payment arrangement that failed because I had COVID and was in the ICU and I'm on chat with someone trying to get it extended just a couple more days because I'm FINALLY back at work but unfortunately have been having a hard time due to not working. I ask to escalate the issue further and the associate practically refuses and I feel like I'm arguing just to be transferred to a supervisor. I'm finally transferred to a supervisor and she basically tells me that my account is going to get disconnected and I need to pay my bills. So I ask her for the corporate number and she gives me the regular customer service number so I have to go through this ALL OVER AGAIN. At this point I really don't feel like Sprint cares about their customers and I can't wait to pay my devices off so I can switch to Verizon. 

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