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Reimbursment for extended network outages

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Journeyman

Reimbursment for extended network outages

Is it possible to get some type of reimbursement for extended network outages?  Our tower which serves our home and business has been down for about a week.  Dropped calls and zero internet which is not good for business.

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Re: Reimbursment for extended network outages

Thank you. It looks like the crews are finishing up with getting it repaired, and it should be coming back online soon. Once it is up and running we can look into a service credit. 

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Re: Reimbursment for extended network outages

What is the zip code and nearest cross streets? I can look into to see what is going on with the tower. 

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Journeyman

Re: Reimbursment for extended network outages

Zip: 22728 at the junction of  Midland Road and Elk Run Road.   Service has been down for a week.

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Re: Reimbursment for extended network outages

Thank you. It looks like the crews are finishing up with getting it repaired, and it should be coming back online soon. Once it is up and running we can look into a service credit. 

View solution in original post

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