Hey Cabinboy! I can help with this. Sprint Complete is our device protection service that includes phone insurance. Please send me a private message with the phone number that protection is on and your account PIN, and I'll be able to look at the account and see what's going on with it.
____________________________________________________________________________ Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.