My account was mistakenly sent to collections after a miscommunication with Sprint's customer service agents. I was instructed to wait until I received my "device return kit" in the mail and then pay the remaining balance on the account. The kit never arrived and my account was sent to collections (I was never unwilling to pay off the account).
When I contacted the "collections agency" they stated that they never owned the debt and that Sprint still owns the debt. I have paid the debt in full to Sprint and the account has been completely cancelled. Will Sprint now recall the debt and have it deleted from my credit report?