Solved! Go to Solution.
Hello pingji, I'd be more than glad to assist. Let's take a look into this, I have sent you a Private Message, feel free to reply at your earliest convenience.
I have had the same problem, received a text - see attached photos. At first, I thought it was a scam since I did buy anything, then Google result shows that a third party can just randomly bill a phone number! What?! Please clarify.
So I did follow through the step to unsubscribe (from unlimited gamez mo.) and block future purchases (from whom? I am not sure, only from this merchant?), screenshots are attached.
Please kindly dispute the $5.00 charge (might date 8/7/2018) if it did get posted to my account. And confirm that the unsubscribe and block is in effect. And any advice how to prevent this kind of frauds? to save your time and my time fighting them down the road. For the record, I have no relation whatsoever with this merchant. If it is a shoe store, I might :-)
Thank you very much!
I'll be happy to double check for you. I'll need to access your account, so I'm sending you a private message to get your account info.
I'm glad to see the S.M.A.R.T. crew in here assisting customers to get their 3rd party charges sorted out, but did you know that you can block such purchases before they get started? Take a look at our article for more information: Blocking (or unblocking) Third Party purchases on your Sprint, Google and iTunes accounts.