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Trade In Discount Removed

Journeyman

Trade In Discount Removed

I traded in my Iphone SE for an IPhone X. Sprint agreed to give me a $20.84 credit for the trade in.  I mailed the old phone in the envelope Sprint provided.  Three times Sprint removed the discount without warning.  Each time I had to waste over 30 minutes of my time getting the credit reinstated, even providing a tracking number at which time they acknowledged receipt.  Now Sprint has removed the discount for a 4th time.  They claim They never received the phone despite the prior acknowledgment  and play dumb about the prior conversations.  At this point I dont know whether they are incompetent or dishonest.

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