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Unauthorized Charge P.3

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Journeyman

Unauthorized Charge P.3

I was told by an agent that i was going to be refunded the unauthorized charge of 9.99 for 14 months. It was never added. Please live up to your word Sprint

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Good day Nicholas. I'm just providing feedback on the credit. The $9.99 * 14 was applied towards your account today. Please login your online account to check it out. Have a wonderful day & thanks for choosing Sprint, now part of T-mobile. 

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7 REPLIES 7
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Sprint Social Care

Send us a private message so that we can further assist. 

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Sprint Social Care

Thanks for your patience Nicholas. I've reviewed your account & saw that you were indeed offered the ($9.99 * 14) yesterday. That being said, I've just sent your info across to Supervisor to verify & you would get feedback during the course of the day. 

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Thank you

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You're most welcome Nicholas. I'm scheduled to be in office till 3 PM EST. So once I get feedback I'll inform you immediately. Good news is though, is that there's proof where the credit is concern so is just a matter of her to verify & honor it. 

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Also, keep in mind that you can login your online account to check when the credit has been applied. 

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Any idea on when that’ll happen?

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Good day Nicholas. I'm just providing feedback on the credit. The $9.99 * 14 was applied towards your account today. Please login your online account to check it out. Have a wonderful day & thanks for choosing Sprint, now part of T-mobile. 

View solution in original post

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