Mine was from att. I owned it. So wondering what they’ll tell me.
I have the same problem. I can't seem to get help. Customer service told me it was my fault because I turned back in my leased phones (not owned), so I didn't qualify. I did call before I made the order just to make sure I qualfied, but I was told I'd have to speak to that specific representative to get it fixed, so I'm up a creek. This will likely be my last year with Sprint.
Hey hleenj and Mralexhartle. If you want to shoot me a private message I can take a look at your account and see what's going on for you.
After OldGreg responded to my last post, Executive services called me back the next day to ask some followup question from our previous conversations. Then another person from Executive Services called me this weekend and we were able to come to an agreement. Waiting until my next bill to say whether or not it's fixed.
I'm happy to review your account to figure out what's happening. I'm going to send you a private message to get your account details.