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they never canceled my service.


they never canceled my service.

Anyone know how I can cancel my service and pay in full in February only to find out three months later that I owe them money because they never canceled my service.  I don't even have the phone anymore.  But they are still saying I owe them.  Literally spent 5 hours last week (mostly on hold) with customer service and got no help.  Do not even know who to speak with anymore.  And now I get a notice from a collection agency.  Any advice?

Sprint Social Care S.M.A.R.T. Agent

Re: they never canceled my service.

I'm sorry to hear this Caleb171012. I'll be more than happy to straighten this out for you. I sent you a PM so I can gather a smidge of info. 


Small Scale Farmer 

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