cancel
Showing results for 
Search instead for 
Did you mean: 

they never canceled my service.

Journeyman

they never canceled my service.

Anyone know how I can cancel my service and pay in full in February only to find out three months later that I owe them money because they never canceled my service.  I don't even have the phone anymore.  But they are still saying I owe them.  Literally spent 5 hours last week (mostly on hold) with customer service and got no help.  Do not even know who to speak with anymore.  And now I get a notice from a collection agency.  Any advice?

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: they never canceled my service.

I'm sorry to hear this Caleb171012. I'll be more than happy to straighten this out for you. I sent you a PM so I can gather a smidge of info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat