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11/6 - Blackberry Tour 9630 Maintenance Release

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Wizard

11/6 - Blackberry Tour 9630 Maintenance Release

Blackberry Tour 9630 Maintenance Release

Fixes:

- Fixes *3 and *7 issues
- Contact Ringer setup
- Fixes data services for international roaming
- Fixes for device user interface (UI) stating “contacting wireless network” after provisioning/OMA is completed
- International SMS setup

How to update your phone:

To update your BlackBerry Tour 9630 smartphone over the air:

  1. Press the Application button to get to the Main Menu
  2. Select Options (wrench icon) > Advanced Options > Wireless Upgrade
  3. Select Check for Upgrades
  4. Select the 5.0 wireless BlackBerry Device Software upgrade package
  5. Click Next > Start Download > Upgrade Now
    • Note: To schedule a time to install the BlackBerry Device Software, click Schedule Upgrade
  6. Click Upgrade Now again
    • Warning: You will be unable to use your BlackBerry Tour or make emergency calls for up to 2 hours during the installation process
  7. When the update is done, your phone will reboot and refresh with the latest update

To update your BlackBerry Tour 9630 smartphone through your computer:

  1. Go to our BlackBerry Tour 9630 download page to get the download file
  2. Find the software version you need and click More Details
  3. Scroll to the bottom and select Download
  4. A pop-up box will ask you to either Run or Save the download; choose Save and save to your computer desktop
  5. Once the download is saved, double-click the file that was saved to your desktop andwhen the dialog box appears, click Run
  6. Select the appropriate language and click OK
  7. Click Next and select the appropriate Country or Region
  8. Click Next and select I accept the terms in the license agreement
  9. Click Next and the installation process will begin
  10. Click Finish
  11. Open the BlackBerry Desktop Manager by going to Start > Programs > BlackBerry > Desktop Manager
  12. Once the Desktop Manager is open, connect your BlackBerry Tour to your computer using the USB cable and make sure the Desktop Manager shows Connected in the top left
  13. If the Application Updates Available window appears, click Update Now and select the check box for BlackBerry Device Software 5.0
  14. Click Next
  15. On the Device Backup screen, choose whether to automatically back up the data on your BlackBerry 9630 or to Not back up the data
    • Note: It is recommended that you back up your data before proceeding
  16. Click Next
  17. Click Finish to begin loading the BlackBerry Desktop Software to your Tour
    • Important Note: Do not unplug the phone while the update is loading to your BlackBerry Tour, which can take approximately 60 to 90 minutes.
  18. Click Close when the software is finished loading

Important Notes:

•   The new software version is 5.0.0.983

•   This update will be available OTA (over the air) on 11/19/10.

•   This update will be available as an OTW (over the wire) download on approximately 11/19/10 [corrected date]


Message was edited by: dshoem01

Message was edited by: dshoem01

14 REPLIES 14
Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

I tried to check for updates today on my phone, but I got an "no updates available" message.  Does this mean it's not quite ready yet?

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

What do you do if you have a Mac computer? How do you download it using desktop software for Mac?

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

I am not able to see any availabel downloads. on my phone or on the desktop software. is this a real update??

Wizard

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

I'm not sure why you're not seeing an available update on your phone...I'll check into that and post what I learn.  The download file to update OTW (using your computer) will be available around 11/19 as noted in my original post.

Will also check on how to download with a MAC.

Wizard

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

Just as a heads-up, your original post says "111/9/10" so I thought it was supposed to be the 9th too.

Will this also fix the browser click issues with OS 5 on the Tour (where you can't click on links with the trackball and have to use the enter key instead)?  RIM never replied to the posts people were making on their forums about it.

Message was edited by: mattshaughnessy

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

I'm guess the release date is 11/19/10 because I have yet been able to download this.......So frustrating Tour has needed to be updated since Last update......Well Hopefully it will be released on 11/19/10........

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

When I click to update, it sits at "submitting Update Request" for about 15 min and then says the update failed! Why? I have had nothing but problems with Blackberry! I am so frustrated! HELP PLEASE!

Wizard

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

I got word back from the product manager that there were issues in getting this pushed so the new date is now 11/19.  I apologize for any confusion and/or frustration this has caused youSmiley Happy!

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

i just did  an update on my phone this past weekend. my phone work for about two days and then crapped out. my new one comes in tom. ive been using blackberry since the 7100i and never had a problem. will i be able to get my contacts back?

Journeyman

Re: 11/6 - Blackberry Tour 9630 Maintenance Release

Went through the upgrade without error.  When my phone rebooted and came up I got a "Uncaught Exception: java.lang.NullPointerException" popup.

I continue to get this error popup when I try certain apps like BB Messenger or Google Talk.  I see this issue all over the place in other discussion threads.  Any ideas?

Message was edited by: SDERBIS99

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