Effective 2/15, BIS customers can access the handheld software version 126.96.36.1994 for the BlackBerry Tour 9630 Smartphone via the Desktop Manager software.
Effective 2/16, end of day, customers who do not have access to the desktop manager software will be able to access the update OTA. Downloads are available via blackberry.com.
Effective 2/22: Software downloads will be available to retrieve from the Sprint download website.
Customers who have a corporate BlackBerry should check with company IT support for the best method of device upgrades.
BlackBerry Messenger Service NOTE: Downloading 5.0 BlackBerry 9630 handheld software may require you to reinstall the BlackBerry Messenger Service once the download is complete. Instructions on how to back-up and restore content are outlined below in this post.
5.0 includes the following device enhancements:
Over the Air (OTA):
Checking the BlackBerry Messenger Version
1. Click the “Options” Icon
2. Click on “Advanced Options”
3. Click on “Applications”
4. Look at the BlackBerry Messenger line to determine the software version
a. If the version is 4.7 or below, the upgrade to handheld software version 5.0 will not be affected
b. If the version is 5.0, the upgrade to handheld software version 5.0 is affected and the steps below need to be followed.
How to Back Up and Restore Contact List with BlackBerry Messenger 5.0
1. In the BlackBerry Messenger application, press the menu key, and click Options.
2. Scroll down to the Contact List section, select Back Up. This will display 2 options
a."Back up files remotely" will back up wirelessly (This will require a registered email address)
b."Back up files locally" will back up locally to device memory or a media card
3. Choose one of the two options.
1. In the BlackBerry Messenger application, press the menu key, and click Options
2. In the Contact List section, select Restore
a. "Restore using email" will restore the contact list via the registered email address chosen in the backup stage
b. "Restore using a backup file from the device" will restore the contact list via the backup saved locally in the device memory or on a media card.
3. Choose the option that was utilized to back up the data.
Re-Installing the BlackBerry Messenger
1. Go to http://mobile.blackberry.com in their BlackBerry Browser
2. Click the link on “BlackBerry Messenger”
3. Click “Download Now” and follow the prompts to re-install the BlackBerry Messenger
a. If the steps were followed above with backing up the contacts, they will be retrieved once the BlackBerry Messenger is installed.
Note: For more information on BlackBerry Messenger 5.0, please reference the User Guide.
Message was edited by: izzyks
I performed the upgrade via my desktop manager LAST WEEK, when prompted to do so by the desktop manager. I could not get any support from Sprint field offices when I reported the upgrade. I was informed that there was no upgrade and that Spring ONLY supported version 4.7. My problem now is I cannot get my phone to be recognized as being connected via the USB port to the desktop manager. Will there be an upgrade for the DM or is there something else I need to do? My version of DM is 5.0.1... Thanks..
i had that problem. when you are connected to the desktop manager at the bottom where it said pin does it say none? if so you need to call c/s and have the reset it.
just bought a tour 9630. os is 4.7xx tried to update to 5.0 using phone and desktop manager but both say 4.7 is latest version avail.. any suggestions
I took my phone to Sprint store and tried to upgrade to 5.0 version bu they will not upgrade BB new version is having software problems and sprint is not allowing and updates to be done. Does anyone have any new info on this?
I attempte to load updates via BB Desk Top manager and it erased files , backed them up to my laptop BUT then would not initialize the phone. So I had a useless phone with deleted software and no way to restore it After trying fixes thru BB I had to call Sprint (which took at a payphone, 1.5 hrs with the dropped calls, poor connection, etc) to have another phone shipped to me. This is a hassle I don't need and am now afraid to ever update my new phone thru the BB Desk manager