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Blackberry Curve 3G and MMS texts not working

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Journeyman

Blackberry Curve 3G and MMS texts not working

I have spent way too much time on the phone with Customer service and gotten no help and transferred about a billion different times. No one can give me an answer so this is my last effort before I completely cancel my plan.

I just bought the BB Curve 3G 2 weeks ago, and to my surprise I cannot send or recieve picture text messages even though I have the Everything Data plan. My phone has been reset and reactivated and still nothing. I have gone into a sprint store and even they are baffled.

Am I the only person who is having this problem? I am so disappointed because I have had great experiences with my past blackberries and now I am thinking that this is my final one, or I am going to have to transfer my service to a different carrier so I can be able to send and recieve MMS without going through my email.

3 REPLIES 3
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Master

Re: Blackberry Curve 3G and MMS texts not working

Check "My Account>My Preferences>Limits and Permissions>Block Picture Mail" and see it is not blocked at the account level.

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Journeyman

Re: Blackberry Curve 3G and MMS texts not working

Did that. Also called customer service again, and nothing is blocked, everything i need I have and yet still no pic service. I can't even sign up on the Picture Mail site here on Sprint. What gives.

Journeyman

Re: Blackberry Curve 3G and MMS texts not working

you are not alone. I am having this issue with both phones on our account, the Blackberry curve AND the Samsung Moment..... so there HAS to be something on our account that's stopping MMS

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