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Blackberry Tour 9630 won't play youtube videos

Journeyman

Blackberry Tour 9630 won't play youtube videos

When I try to play youtube videos, I get an error that says "An error has occurred attempting to play media". Blackberry's forums haven't been help, as they all recommend downloading various apps. I want the phone to work like I paid for it to work. This problem also exists on my daughter's Reclaim and my other daughter's Exclaim. Is Sprint looking into this problem?

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