I figured it out. The media card was not in the memory slot all the way. The phone comes with a 1gb SD media card which was not inserted in all the way. Must have slipped out when the sprint store rep put in the battery when I purchased it. Noneed to use blackberry desktop tools....works with PC directly. Thanks anyway for the advice.
Install the blackberry software. on that is Media Manager... its from Roxio... that will help you out... and they say MMS or picture mail will be available sometime this year for Blackberry's and smart phones.. .but thats up to you if you wanna wait for it.