I have an icon on the top of the screen on my Blackberry Curve that indicates that I have a new unread message. Also on my home screen it says, in the messages line, that I have 1 unread message. However when I go into the messages screen there are not unread messages. Supposedly it is an unread AOL email but even when I go into the AOL email folder there is nothing there. Is there a way that I can clear that out? Thank you for your help.
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It happens to me from time to time. What I do is go to the top of e-mail (highlight the heading with today's or the most recent date, at the very top) and then press BlackBerry > Mark Prior Open
If you are running OS 4.5, I've noticed that the problem may be with downloading images in your e-mail. If you exit from the e-mail before they are fully downloaded, they get marked as unread again.
Funny - it happened to me last night night and my usual method of "Mark Prior Open" didn't work and I eneded up doing a a soft reboot, too. What I can tell you is "Mark Prior Open" defintiely did the trick in OS v126.96.36.199
I've had this happen a couple of time since upgrading to 4.5 on my 8330. Hey Sarah from Sprint, can you inform the blackberry tech that this looks like a bug?