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Why is there no Browser on BlackBerry Curve 8330?

SOLVED
11 REPLIES

Re: Why is there no Browser on BlackBerry Curve 8330?

MDG0083 wrote:

Hello,

Take the battery out for 60 seconds and replace it then press the Applications Button. From the Main Screen, scroll to Options. Press the trackball.
Scroll to Mobile Network. Press the trackball. Scroll to Mobile Network again. Press the trackball.
Scroll to Start Provisioning. Press the trackball

Works every time and every chat I take with the same issue!!

Miya

Not every time, as evidenced by me yesterday. haha But it does fix it 99.99% of the time. My customer's issue yesterday it literally got stuck in the network and had to be forced through by technical support.

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Hello,

Take the battery out for 60 seconds and replace it then press the Applications Button. From the Main Screen, scroll to Options. Press the trackball.
Scroll to Mobile Network. Press the trackball. Scroll to Mobile Network again. Press the trackball.
Scroll to Start Provisioning. Press the trackball

Works every time and every chat I take with the same issue!!

Miya

Re: Why is there no Browser on BlackBerry Curve 8330?

I would call into Technical Support. I had a Curve that got stuck the other day, and nothing we could do in the store fixed it. It was stuck in the network and the tech had to force it through before it started working.

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Also when I go to sprint.blackberry.com and follow steps to create account I get a message that says account can not be created. I follow steps on phone get a notice that says "message sent" That's it still no browser or other stuff. Very confused.

Thanks

'

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Can anyone help? Having the same problem. Just bought my son the Curve at Best Buy, phone is activated. He can text and make calls. But phone has no browser, NFL, or Sprint Store icons.Tried provisioning. Get a message "provisioning failed error 1012"

Phone is on my account which is everything data share plan

Thanks.

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Thank You so incredibly much!!!!!!!!

Re: Why is there no Browser on BlackBerry Curve 8330?

Carriers like Sprint pay RIM for the Blackberry server information et al. Blackberry's servers just route the data traffic, it is not a network in the same sense as Sprint or AT&T are with a full tower network.

You pay Sprint for the data service, Sprint pays what RIM charges to carry the Blackberry devices and service. This is why Blackberries require specific data plans. They don't just use the Sprint servers like other devices.

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Okay thank you!!!!!!!!!  So much relief I finally got it!!!!!!!  So does BlackBerry have its own wireless network that people can be a part of if they choose??????????  I thought I was part of Sprint?  Am I paying BlackBerry for my wireless phone service?

Re: Why is there no Browser on BlackBerry Curve 8330?

The network should have pushed through the Blackberry service books from the network to activate it on Research In Motion's (The manufacturer) Blackberry network. Blackberries work differently from just about every other device.

If it has been that long go through the instructions for the provisioning, that should tell the network that you are requesting the service books again, it could take up to 4 hours but it usually only takes about 30 minutes, if not less.

Journeyman

Re: Why is there no Browser on BlackBerry Curve 8330?

Ok, so I think that the phone is activated and programmed because my number is at the top middle of the screen when I press the Talk button, but what do you mean "hasn't brought the data through yet"?? What data?  Shouldn't the phone already have all of its programs and data on it because I bought it from a Sprint store? I am so confused! and it has been well over a day now that it has been home from the Sprint store (so way more than 4 hours even though this is my first BB).  Sorry, but also what is provisioning?????