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issue with bbery 9350

Journeyman

issue with bbery 9350

all of a sudden, i when i try to make a call or answer a call, i cannot be heard.  it is not the volume.  how can i correct this?

1 REPLY 1
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Wizard

Re: issue with bbery 9350

HattieWandaMae,

I'm very sorry to hear that you're experiencing one way audio issues with your Blackberry 9350.  If your issue happens everywhere you go (beyond a 10 mile radio your issue is most likely hardware related.  I would recommend taking your device to your nearest Service and Repair Location.  One of our technicians will be glad to run diagnostics on your microphone to see if it needs to be repaired or replaced.

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

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