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service status is either 1x or 1xev. NOT 1xEV

Journeyman

service status is either 1x or 1xev. NOT 1xEV

What is up with only having 1x or 1xev for the service status? I have taken out the battery numerous times and still not connected to the blackberry service. I cannot receive email or mms. This is getting old. No need for a blackberry when I cant use the features

3 REPLIES
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Master

Re: service status is either 1x or 1xev. NOT 1xEV

Make sure that you're in service coverage area.second step would be is to update the profile on your phone.options-mobile newtwork-menu-update profile or start provisioning.once the provisioning gets completed check if you can  see 1XEV.

Journeyman

Re: service status is either 1x or 1xev. NOT 1xEV

I'm having the exact same problem!  What are the detailed steps provisioning?

Message was edited by: MELANEYSMALLWOOD1

Journeyman

Re: service status is either 1x or 1xev. NOT 1xEV

Try going to MANAGE CONNECTIONS> then once on the mobile network screen press the Blackberry button (the one with the spots) then choose UPDATE PROFILE or START PROVISIONING.

Let us know if that helps or rate the post so others can easily find it!