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It also take nice pic  ithis is my new phonei love it thank you God and thank you sprint love ya.
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·         Press and hold the 1 bottom to access the voice mail, ·         Press 1 to listen to the voice mail messages, and delete all voice mails by hitting #7, ·         Once all messages have been deleted end the phone call and follow the following, ·         Go into your Visual Voice Mail application, ·         Press the Menu key, and chose Options, ·         Press and hold the ALT key while typing irmi. ·         You will get this message:  Do you want to reset Visual Voice mail?. SELECT YES ·         Resend ·         Then you have to select your Inbox preference ·         Chose the option: Show voice mails IN BOTH the main messages List and the Visual Voice Mail application.
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Where can I download the BlackBerry App World storefront? You can download the BlackBerry App World™ storefront or manually update your existing version of the BlackBerry App World storefront by visiting www.mobile.blackberry.com from your device, or by visiting www.blackberry.com/appworld from a computer. What happens to my downloaded items when I switch to a new BlackBerry device? When you use your existing BlackBerry® ID to log in to BlackBerry App World™ on your new device, you can re-install your items on your new device from the MyWorld screen. You can re-install items that you bought on up to four additional devices each year without paying for the items again. Items that you archived on a media card can also be re-installed from the My World screen. Additional data charges might apply to re-install items. Why can't I see all the items for sale or download in the BlackBerry App World storefront on my device? Some items that are listed on the BlackBerry App World storefront on a computer might not be listed in the BlackBerry App World storefront on your device, because they are not available for your current device. The BlackBerry App World™ storefront is designed to display only the items that are available for your current BlackBerry® device and BlackBerry® Device Software. Can I download items in the BlackBerry App World storefront elsewhere? Yes, you can also buy and download items from the BlackBerry App World storefront on a computer. Depending on the vendor, you might also be able to buy or download items from the vendor's web site. Original Source:  http://docs.blackberry.com/en/smartphone_users/deliverables/19369/Frequently_asked_questions_1259641_11.jsp 
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You can back up and restore most of the data on a BlackBerry® smartphone, including messages, organizer data, fonts, saved searches, and browser bookmarks. You should regularly create and save a backup file on a computer, especially before updating any software. Maintaining an up-to-date backup file on a computer might you to recover device data if the device is lost, stolen, or corrupted by an unforeseen issue. Back up personal data BlackBerry Desktop Manager 5.0.1 Connect the BlackBerry device to the computer. Open the BlackBerry Desktop Manager. Click Backup and Restore. Perform one of the following actions: To back up all your device data, click Back up. To encrypt the data, click Options. Click Encrypt backup data. Click OK. Click Back up. Type a password. To back up specific device data, click Advanced. In the Device databases section, click a database. Click the left arrow icon. On the File menu, click Save As. To back up on-board device memory, click Options. Click Back up on-board device memory. Click OK. Click Back up. BlackBerry Desktop Software 6.0 Connect the BlackBerry device to the computer. In the BlackBerry Desktop Software, click Device > Back up. Do one of the following: To back up all your device data, click Full. To back up all your device data except for email messages, click Quick. To select which types of device data to back up, click Custom. Select the check box next to the data you want to back up. If your device includes built-in media storage and you want to back up data that is stored there, select the Files saved on my built-in media storage check box. Do any of the following: To change the default name for the backup file, in the File name field, type a new name. To encrypt your data, select the Encrypt backup file check box. Type a password. To save your settings so that you are not prompted to set these options again when you back up your device, select the Don't ask for these settings again check box. Click Back Up. Restore personal data CAUTION: When you restore data to a BlackBerry smartphone, all files in the on-board device memory and device memory are deleted before the backup file is restored. BlackBerry Desktop Manager 5.0.1 Connect the BlackBerry device to the computer. Open the BlackBerry Desktop Manager. Click Backup and Restore. Perform one of the following actions: To restore all the device data in a backup file, click Restore. Double-click an .ipd backup file. If the backup file is encrypted, type the password that you set during encryption. To restore specific device data in a backup file, click Advanced. On the File menu, click Open. Double-click an .ipd backup file. In the Desktop file databases section, click a database. Click the right arrow icon. BlackBerry Desktop Software 6.0 Connect the BlackBerry device to the computer. In the BlackBerry Desktop Software, click Device > Restore. Select a backup file that contains the data you want to restore. Do one of the following: To restore all your device data, click All device data and settings. To select which data you want to restore, click Select device data and settings. Select the check box beside the data type that you want to restore. If your device includes built-in media storage, and you want restore it, select the Files saved on my built-in media storage check box. If the backup file is encrypted, type the password that you set to encrypt. Click Restore. Modified from: http://www.blackberry.com/support
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There are many reasons you may want or need to upgrade the BlackBerry Device Software on the BlackBerry smartphone: There is an issue with the device that might be resolved by updating to the most recent version of software. You want to access the latest features on the BlackBerry smartphone You require the following items to update the BlackBerry Device Software on a BlackBerry smartphone: USB Cable BlackBerry smartphone An Internet connection There are two ways to update BlackBerry Device Software: Using the Internet. This is also known as web-software loading (WebSL). This is the fastest and easiest way for a customer to update BlackBerry smartphone software. Using BlackBerry Desktop Manager The update process takes 30-45 minutes to complete. Update BlackBerry Device Software using BlackBerry Desktop Manager To update BlackBerry Device Software to a BlackBerry smartphone using BlackBerry Desktop Manager, follow these steps: Visit the http://www.blackberry.com/update web site. Click Check for Updates. Select and download the version of BlackBerry Device Software approved by your wireless service provider for use with the BlackBerry smartphone model. Open the executable file of the software and follow the on-screen instructions to install the software. Open BlackBerry Desktop Manager. Connect the BlackBerry smartphone to the computer using a USB cable.  Note: do not disconnect the smartphone while reloading software. When BlackBerry Desktop Manager prompts you to update your smartphone software, complete one of the following steps, depending on your version of BlackBerry Desktop Manager: BlackBerry Desktop Manager 5.0.1 When prompted, select Update Now. If BlackBerry Desktop Manager does not automatically prompt you to update the smartphone software, click Application Loader. Under Update Software, click Start. BlackBerry Desktop Software 6.0 When prompted, select Update my device. Do any of the following: To keep a backup file of your device data and settings, select the Back up your device data check box. This backup file is restored to your device after the update is complete. If you do not back up your data, your device data, settings, and email messages are deleted from your device after the update is installed. To encrypt your backup data, click Encrypt backup file. If you want to receive an email message when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box. Click Install update. Update BlackBerry Device Software using the Internet (web-software loading) To update BlackBerry Device Software to a BlackBerry smartphone using the Internet, follow these steps: Visit the http://www.blackberry.com/update web site. Click Check for Updates. Complete the instructions on the screen to perform the software reload. Modified from: http://www.blackberry.com/support
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Reloading BlackBerry® Device Software is sometimes necessary when resolving an issue with a BlackBerry smartphone. If a device is running version 5.0.X for example, then you can reload that same software on the BlackBerry smartphone to resolve customer issues. This is very similar to reformatting the operating system on a computer. If a computer is running Microsoft® Windows® XP you can reinstall Microsoft® Windows® XP back on the computer to try and resolve issues. You require the following items to reload BlackBerry Device Software to a BlackBerry smartphone: USB Cable BlackBerry smartphone An Internet connection There are two ways to reload BlackBerry Device Software to a BlackBerry smartphone: Using the Internet. This is also known as web-software loading (WebSL). This is the fastest and easiest way for a customer to reload software to a BlackBerry smartphone. Using BlackBerry® Desktop Manager The update process takes 30-45 minutes to complete. Reload BlackBerry Device Software using BlackBerry Desktop Manager To reload BlackBerry Device Software to a BlackBerry smartphone using BlackBerry Desktop Manager, follow these steps: Visit the http://www.blackberry.com/update web site. Click Check for Updates. Select and download the version of BlackBerry Device Software approved by your wireless service provider for use with the BlackBerry smartphone model. Open the executable file of the software and follow the on-screen instructions to install the software. Open BlackBerry Desktop Manager. Connect the BlackBerry smartphone to the computer using a USB cable. Note: do not disconnect the smartphone while reloading software. When BlackBerry Desktop Manager prompts you to update your smartphone software, complete one of the following steps, depending on your version of BlackBerry Desktop Manager: BlackBerry Desktop Manager 5.0.1 When prompted, select Update Now. If BlackBerry Desktop Manager does not automatically prompt you to update the smartphone software, click Application Loader. Under Update Software, click Start.BlackBerry Desktop Software 6.0 When prompted, select Update my device. Do any of the following: To keep a backup file of your device data and settings, select the Back up your device datacheck box. This backup file is restored to your device after the update is complete. If you do not back up your data, your device data, settings, and email messages are deleted from your device after the update is installed. To encrypt your backup data, click Encrypt backup file. If you want to receive an email message when an updated version of BlackBerry Device Software is available, select the Email me when new versions are available check box. Click Install update. Reload BlackBerry Device Software using the Internet (web-software loading) To reload BlackBerry Device Software to a BlackBerry smartphone using the Internet, follow these steps: Visit the http://www.blackberry.com/update web site. Click Check for Updates. Complete the instructions on the screen to perform the software reload. Modified from:  http://www.blackberry.com/support
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BlackBerry Desktop Manager About BlackBerry Desktop Manager The BlackBerry® Desktop Manager is designed to link the content and applications on a BlackBerry device with your computer. Use the BlackBerry Desktop Manager to do the following tasks: synchronize your organizer data (calendar entries, contacts, tasks, and memos) and media files (music, pictures, and videos) back up and restore device data manage and update device applications transfer device settings and data to a new BlackBerry device use the device as a modem to connect to the Internet from a computer manage multiple devices charge the device The home screen of the BlackBerry Desktop Manager provides information about the connected device, such as the model information and the last dates that data was backed up and synchronized. The home screen can also provide quick access to common tasks, such as backing up data, opening device options, checking for BlackBerry® Device Software updates, and synchronizing organizer data and media files. If you have used the BlackBerry Desktop Manager with other BlackBerry devices, you can connect these devices and switch between them using the Device menu. Download BlackBerry Desktop Manager To download the most recent version of BlackBerry Desktop Manager, visithttp://www.blackberry.com. Double-click the downloaded file, and then follow the instructions in the installation wizard. Check for BlackBerry Desktop Manager updates In the BlackBerry Desktop Manager, click Help > Check for updates. If an update is available, review the information on the screen and if you want to install it, click Get update. After the update is downloaded, close the BlackBerry Desktop Software when you are prompted to. Open the BlackBerry Desktop Software again to complete the installation. Click Close when the update is complete. You might need to restart your computer after the update is installed.
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Low ringer volume Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Check audio settings Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you are using an accessory when you experience the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Visually inspect the BlackBerry smartphone for indications physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Not ringing or vibrating Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Confirm that ring tone and volume settings are active Confirm that the BlackBerry smartphone audio settings are not set to Silent, All Alerts Off, or Vibrate Only.  To confirm audio settings, complete the following steps: From the Home screen, click Sounds (this may also be called Profiles). Change the notification information, press the Menu key and click Save. Note: Make sure the volume is not set to Mute. Try setting the Vibration to ON and click TRY IT to hear the ring tone and vibration. Check the quality of the vibration and ring tone. For example, listen for no vibration sound, or weak, distorted, or intermittent sounds. Make sure that Do not disturb is disabled Verify that Do not disturb is disabled. From the main screen, select Sounds (or Profiles). Select Advanced. Select Active. Select Phone. Make sure that Do not disturb is set to No. Check audio settings Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Desktop Software 4.5 to 5.0 In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Desktop Software 5.0 In the phone, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you using an accessory when you experience the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer the customer to the manufacturer for further technical support. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Vibrates only Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Confirm that ring tone and volume settings are active Confirm that the BlackBerry smartphone audio settings are not set to Silent, All Alerts Off, or Vibrate Only.  To confirm audio settings, complete the following steps: From the Home screen, click Sounds (this may also be called Profiles). Change the notification information, press the Menu key and click Save. Note: Make sure the volume is not set to Mute. Try setting the Vibration to ON and click TRY IT to hear the ring tone and vibration. Check the quality of the vibration and ring tone. For example, listen for no vibration sound, or weak, distorted, or intermittent sounds. Make sure that Do not disturb is disabled Verify that Do not disturb is disabled. From the main screen, select Sounds (or Profiles). Select Advanced. Select Active. Select Phone. Make sure that Do not disturb is set to No. Check audio settings Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you were using an accessory when you experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Modified from: http://www.blackbery.com/support
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Dropped calls Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Make sure the SIM card network matches the BlackBerry smartphone network Perform a visual inspection of the SIM card and check if the network is the same as the network labeled on the BlackBerry® smartphone. In the Applications List, select Options. Select Mobile Network. The name in the Mobile Network field must match the network labeled on the device. Make sure the SIM card is correctly inserted in the BlackBerry smartphone Reposition the SIM card or re-insert the SIM card securely into the SIM card slot on the BlackBerry smartphone. Make sure the SIM card is not damaged Replace the SIM card if it is damaged. Make sure services have been provisioned for the SIM card Verify that voice services have been provisioned correctly. Make sure that you are in an area of adequate signal strength If the signal strength is weak, move the BlackBerry smartphone to an area with better wireless network coverage. Visually inspect the BlackBerry smartphone for indications of physical damage If you uncover physical damage, follow your wireless service provider’s policies to service or return the BlackBerry smartphone. Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Static or intermittent audio Check audio settings Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you are using an accessory when you experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software We can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider No or poor reception or service / Cannot make or receive calls Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Make sure the smartphone has been activated on the wireless network If no activation has taken place, the BlackBerry smartphone displays an Activation Required message. Make sure the wireless transceiver is turned on Make sure that the wireless transceiver is turned on. On the Home screen, click Manage Connections. If the wireless transceiver is turned off, click Restore Connections. If you are unable to turn on the wireless transceiver, make sure that the BlackBerry smartphone battery is fully charged. Make sure the call forwarding option is not activated In the Phone, press the Menu key. Select Options. Select Call Forwarding. Make sure the Forward All Calls option is not selected. Make sure that Do not disturb is disabled Verify that Do not disturb is disabled. From the main screen, select Sounds (or Profiles). Select Advanced. Select Active. Select Phone. Make sure that Do not disturb is set to No. Confirm that ring tone and volume settings are active Confirm that the BlackBerry smartphone audio settings are not set to Silent, All Alerts Off, or Vibrate Only.  To confirm audio settings, complete the following steps: From the Home screen, select Sounds (or Profiles). Change the notification information, press the Menu key and click Save. Verify that the BlackBerry smartphone has been correctly provisioned for a voice plan The BlackBerry smartphone must have a voice plan in order to make or receive calls. Follow these steps to verify that the BlackBerry smartphone user has a voice plan. On the Home screen, click Manage Connections. This menu displays information about the mobile network, the services available for the BlackBerry smartphone, and allows you to verify if the BlackBerry smartphone user has a voice plan. Check the wireless signal strength You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms. To check the signal strength of a BlackBerry smartphone, complete the following steps: On the Home screen, click Options. Click Status. Check the Signal value. The value should be between –40 and –100. Note: You can press and hold the Alt key, and then type nnmll to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars. You can also check the signal strength indicators on the BlackBerry smartphone Home screen. The text shows the type of wireless network the BlackBerry smartphone is connected to. The bars indicate the level of signal strength. The more vertical bars you see, the stronger the signal strength. Four to five bars is the optimal strength. A service indicator in CAPITAL letters indicates a greater number of services are available to the customer. Indicator Description BlackBerry smartphone users can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages. They can use the phone and send and receive email messages or use the browser with a high-speed data connection simultaneously. BlackBerry smartphone users can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a high-speed data connection BlackBerry smartphone users use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. BlackBerry smartphone users can use the phone and send and receive SMS text messages. BlackBerry smartphone users can only make emergency calls. The connection to the wireless network is turned off. The BlackBerry smartphone user is not in a wireless coverage area. If the signal strength is good, where were you when you experienced the issue. Areas where signal strength weakens and causes the signal to become blocked by tall buildings, terrain, landscape, and physical distance. Moving to an open area might help improve the voice quality. Test the SIM card If the BlackBerry smartphone uses a SIM card and the signal strength is fluctuating or is not acceptable when in a good coverage area, the SIM card might be damaged. Replace the SIM card with a working SIM card, and then test the voice quality again. Test any accessories If you are using an accessory when they experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer the customer to the manufacturer for further technical support. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Modified from:  http://www.blackberry.com/support
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Won’t power on Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Visually inspect the BlackBerry smartphone for indications of physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Try another battery Insert a different fully-charged battery into the BlackBerry smartphone and allow it to boot up to the Home screen. If the device remains powered on, the issue lies with the old battery. Replace the BlackBerry smartphone battery. Connect the BlackBerry smartphone to a computer Connect the BlackBerry smartphone to a computer using a USB charging cable. Allow the BlackBerry smartphone to fully charge. Update the BlackBerry Device Software We can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Powers off Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Visually inspect the BlackBerry smartphone for indications of physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Try another battery Insert a different fully-charged battery into the BlackBerry smartphone and allow it to boot up to the Home screen. If the device remains powered on, the issue lies with the original battery. Replace the BlackBerry smartphone battery. Connect the BlackBerry smartphone to a computer Connect the BlackBerry smartphone to a computer using a USB charging cable. Allow the BlackBerry smartphone to fully charge. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Hour glassing, resets, powers on/off, power cycles Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Visually inspect the BlackBerry smartphone for indications of physical damage If you uncover physical damage, follow your wireless service provider’s policies to service or return the BlackBerry smartphone. Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider Modified from:  http://www.blackberry.com/support
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Slow / lagging performance Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Visually inspect the BlackBerry smartphone for indications of physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Confirm that all installed third-party applications are approved for the device Make sure that all third-party applications installed on the BlackBerry smartphone are approved for the device. If the issue persists, remove third-party applications to make sure these are not affecting performance. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Maximize flash memory You can keep the BlackBerry smartphone operating at peak efficiency by maximizing the available flash memory. Increase the amount of memory available on their BlackBerry smartphones by completing the following tasks: Add a media card Delete unused languages Delete call logs Delete sample video Clear Cache and Cookies in Browser Remove rarely used applications Delete old data Add a media card You can add memory to a BlackBerry smartphone by inserting a media card to extend the memory available and storing media files such as videos, ring tones, pictures, or songs. Delete unused languages Deleting unused languages is highly recommended because it significantly increases the amount of available flash memory. To delete unused Languages, complete the following steps: On the Home screen, click Setup Wizard. Click Languages. Select the language that you want to use on the BlackBerry smartphone, and click Next. Note: The BlackBerry smartphone deletes all languages not selected. Delete call logs To delete call logs, complete the following steps: On the Home screen, click Messages Press the Menu key. Click View Folder. Click Phone Call Logs. Scroll to the top date and highlight it. Press the Menu key. Click Delete Prior. Delete sample video To delete sample video, complete the following steps: Go to Options > Advanced Options > Applications. Highlight Blackberry Sample Video. Press the Menu key. Click Delete. Clear the cache and delete cookies To clear the cache and delete cookies in the Browser, complete the following steps: On the Home screen, click Browser Press the Menu Key Click Options > Cache Operations. Click Clear History. Under Pushed Content, click Clear. Under Cookie Cache, click Clear. Remove rarely used applications To remove rarely used applications from the BlackBerry smartphone, complete the following steps. On the Home screen, click Options. Click Advanced Options. Click Applications. Highlight the application Press the Menu key. Click Delete. Delete old data You can manually delete old and unused items, and also set the BlackBerry smartphone to delete old items as part of its regular maintenance. Delete MMS messages that are no longer needed. MMS messages can contain large media files that cannot be stored on a media card. If you do not want to delete the media files in an MMS message, open the MMS message and save the media files on the media card before you delete the MMS message Change the Keep Messages setting on the BlackBerry smartphone to reduce the number of old messages using flash memory. To delete an MMS message, complete the flowing steps: In Messages, click an MMS message. Press the Menu key. Click Delete. To save an MMS message on a media card, complete the following steps: In an MMS message, press the Menu key. Click one of the following menu items: Save Image Save Audio Save Ring tone Save Video Save Voice Note To change the Keep Messages setting, complete the following steps: In Messages, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. Freezing / Phone locks up Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Visually inspect the BlackBerry smartphone for indications of customer misuse or physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Modified from: http://www.blackberry.com/support
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SIM card errors Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. You might see the following SIM card error messages: Insert SIM SIM Rejected Data connection refused Make sure the SIM card network matches the BlackBerry smartphone network Perform a visual inspection of the SIM card and check if the network is the same as the network labeled on the BlackBerry® smartphone. In the Applications List, select Options. Select Mobile Network. The name in the Mobile Network field must match the network labeled on the BlackBerry smartphone. Make sure the SIM card is correctly inserted in the BlackBerry smartphone Reposition the SIM card or reinsert the SIM card securely into the SIM card slot on the BlackBerry smartphone. Make sure the SIM card is not damaged Replace the SIM card if it is damaged. Make sure data services are provisioned for the SIM card Verify that data services are provisioned correctly. Make sure that you are in an area of adequate signal strength If the signal strength is weak, move the BlackBerry smartphone to an area with better wireless network coverage. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Java errors Java® Virtual Machine (JVM) is software that is designed to provide a secure virtual environment within a larger hardware system for running programs and scripts on the BlackBerry smartphone. All Java based BlackBerry smartphones include the BlackBerry® Java® Virtual Machine. When the BlackBerry JVM encounters an issue, an error message appears on the BlackBerry smartphone during various activities to make the BlackBerry smartphone user aware of a failure in which the BlackBerry smartphone could not safely recover normal operation. Verify that the Java error is not hardware related Although JVM errors may occur as a result of software related issues only, there are some Java errors that are known to occur due to interactions with the BlackBerry smartphone hardware. Search the BlackBerry® Technical Solutions Center for the “Hardware related JVM Error Codes” knowledge base (KB) article. This article displays all known Java error messages that are issues related to an interaction with the BlackBerry smartphone hardware. Device Error Codes Description Troubleshooting 300-303 Bad load Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. 395 Unclassified error code See KB02476. 400-564 Page faults Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. 310-314 Hardware failure Perform a hard reset on the BlackBerry smartphone. For more information, see KB02141. OR Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. Note: If these tasks do not resolve the error, contact your service provider. 320-325 AMX failure Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621.. 330-339 Application tasks failure Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. 340-343 Memory failure See KB02719. 350-359 Software application failure See KB02720. 360-363 Flash memory failure Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. 365-368 Contact your service provider. 410 Radio failure Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. Note: If this task does not resolve the error, contact your service provider. 411 Radio failure Use Application Loader to re-install the operating system and applications on the BlackBerry smartphone. For more information, seeKB03621. Note: If this task does not resolve the error, contact your service provider. 507 No applications on BlackBerry device See KB02792. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Modified from: http://www.blackberry.com/support
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Can’t send or receive email messages Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Have you configured their email address with the BlackBerry smartphone? On the Home screen, click the Setup folder. Click Email Settings. Make sure an email account is setup. If yes, select the email account, and then click Validate. If not, see the Setting up emailtopic. Visually inspect the BlackBerry smartphone for indications of physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Verify that the BlackBerry smartphone is correctly provisioned for a data plan The BlackBerry smartphone must have a data plan to send and receive email messages. Follow these steps to verify that the BlackBerry smartphone has a data plan: On the Home screen, click Manage Connections. This menu displays information about the mobile network, the services available for the BlackBerry smartphone, and allows you to verify if the BlackBerry smartphone has a data plan. If the BlackBerry smartphone does not have a data plan, you need to contact your wireless provider to provision the BlackBerry smartphone for a data plan. If the BlackBerry smartphone has a data plan, click Mobile Network Options. Make sure the following options are set: Data Services is set to On. The Mobile Network field displays the correct network Network Selection Mode is set to Automatic.If any of the options are not set as outlined in the preceding, the BlackBerry smartphone cannot connect to a data plan. Change and save the settings to allow a data plan connection. If the BlackBerry smartphone has a data plan, make sure that an email account is integrated with the BlackBerry smartphone. On the Home screen, click the Setup folder. Click Email Settings. If the you have not created an email account, proceed to create or integrate an existing email account with the BlackBerry smartphone. Depending on the wireless service provider, the available options for adding an email account might vary. Turn on the BlackBerry smartphone wireless antenna and verify the wireless signal strength Make sure that the wireless transceiver is turned on. On the Home screen, click Manage Connections. If the wireless transceiver is turned off, click Restore Connections. If you cannot turn on the wireless transceiver, make sure that the BlackBerry smartphone battery is fully charged. Check the signal strength indicators on the BlackBerry smartphone Home screen. The text shows the type of wireless network the BlackBerry smartphone is connected to. The bars indicate the level of signal strength. The more vertical bars you see, the stronger the signal strength. Four to five bars is the optimal strength for sending and receiving email messages. A service indicator in CAPITAL letters indicates a greater number of services are available to the BlackBerry smartphone user. If the service indicator is in lower case letters, the wireless signal may not be strong enough to allow email messaging to the BlackBerry smartphone. Indicator Description BlackBerry smartphone users can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages. They can use the phone and send and receive email messages or use the browser with a high-speed data connection simultaneously. BlackBerry smartphone users can use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser with a high-speed data connection. BlackBerry smartphone users use the phone, send and receive email messages, PIN messages, SMS text messages, and MMS messages, and use the browser. BlackBerry smartphone users can use the phone and send and receive SMS text messages. BlackBerry smartphone users can only make emergency calls. The connection to the wireless network is turned off. The BlackBerry smartphone user is not in a wireless coverage area. Verify that the BlackBerry smartphone is communicating with the BlackBerry Infrastructure If the you are unable to send and receive email messages, the BlackBerry smartphone might not be communicating with the BlackBerry® Infrastructure. You can verify that the BlackBerry smartphone is communicating with the BlackBerry Infrastructure by sending a PIN message and performing a diagnostics report. To verify that the BlackBerry smartphone is communicating with the BlackBerry Infrastructure, complete the following steps: To find the PIN, clickOptions > Status. To send a PIN message, complete the following steps using the BlackBerry smartphone: In the Messages application, press the Menu key. Click Compose PIN. In the To field, type the PIN of customer’s own BlackBerry smartphone. In the Subject field, type “test”. Click Send.If you do not receive the test PIN message, then the BlackBerry smartphone is unable to communicate with the BlackBerry Infrastructure. Send service books to a BlackBerry smartphone Service books are sets of instructions that provide the BlackBerry smartphone with the information required to interact with the BlackBerry Infrastructure. Service books also turn on specific services on the BlackBerry smartphone. Service books are sent automatically to the BlackBerry smartphone when it is provisioned for a data plan. If you are unable to send or receive email messages, re-sending service books may restore the messaging capability. To resend service books, complete the following steps: On the Home screen, click Options > Advanced Options >Host Routing Table. Press the Menu key, and click Register Now. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, you should contact technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software fromwww.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Setting up email The best way to set up your BlackBerry smartphone for email is directly from the BlackBerry smartphone. This method is called “automatic login” and does not require you to remember a user name or password for your BlackBerry® Internet Service (BIS) account. If you want to update email settings, they simply go to Email Settings or Email Accounts to make the changes. To set up a personal BlackBerry Internet Service email account using automatic login, complete the following steps: Verify that the BlackBerry smartphone is connected to the wireless network by checking the network status indicator. For more information, see the network status indicator table in the Can’t Send or Receive Email topic. On the Home screen, click the Setup icon. Click the E-mail Settings or Email Accounts icon. Note: Your wireless service provider might refer to the the Email Settings or Email Accounts icon using a different name. The icon for Email Settings is the same. Read the Legal Terms and Conditions carefully. Select Yes, indicating you have read and understood the license agreement. Click I Agree, to be bound by the license agreement and continue with the setup process. Follow the screens to set up the email address. In some cases, you might see the following options. If so, select one of the options. Internet Mail Account: Use this option to associate the BlackBerry smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for the BlackBerry smartphone. Enterprise Account: If your IT administrator gave you an enterprise activation password, use this option to associate the BlackBerry smartphone with a work email account using the BlackBerry® Enterprise Server. Test a personal BlackBerry Internet Service email account You should start receiving email messages within 15 to 20 minutes of adding the email account. The following items might indicate that the customer’s BlackBerry Internet Service email account was added successfully: After a BlackBerry Internet Service email account is successfully added, a confirmation window appears. Check to see if there is a new email address icon on the Home screen. Check for a welcome email message. View the account in Email Settings to make sure all the information is correctly set up. The only way to confirm, with 100% certainty, that the BlackBerry Internet Service email account is completely and correctly set up is to send an email message to the added email address. The email message should be delivered to the BlackBerry smartphone within 15 to 20 minutes of sending the email message. To view and manage email messages, on the Home screen, click the Messages icon. Switching devices You can use the BlackBerry® Desktop Software to switch to a new BlackBerry smartphone. Device data and settings from the previous BlackBerry device, such as email messages, organizer data, and third-party applications that are compatible with the new device, are imported to the new device. If your email account is associated with a BlackBerry Enterprise Server, their email settings are also imported to the new device. Switch to a new BlackBerry smartphone To switch from one BlackBerry smartphone to another BlackBerry smartphone, complete the following steps: BlackBerry Desktop Manager 5.0.1 From the BlackBerry® Desktop Manager main menu, clickDevice Switch Wizard. Click Start. Use the cables provided with your BlackBerry smartphones to plug both BlackBerry smartphones into your computer. Select the options you want to transfer to the new BlackBerry smartphone. Click Next. BlackBerry Desktop Manager 6.0 Open the BlackBerry Desktop Software. Click Device, then Switch Devices. Plug the current (original) BlackBerry smartphone into the computer and complete the Device Switch by clicking Next. Note: Remember to check the Device Data box to make sure all of the data on the old BlackBerry smartphone is backed up and restored to the new one. Move the media files on your microSD card to a new BlackBerry smartphone Remove the microSD card from the old BlackBerry smartphone. Insert the microSD card into the new BlackBerry smartphone. Move your phone and data service Remove the SIM card from the old BlackBerry smartphone. Insert the SIM card into the new BlackBerry smartphone. Switch email service to a new BlackBerry smartphone On the Home screen of the new BlackBerry smartphone, clickSettings. Click Email Settings or Email Accounts. Note: Your wireless service provider might refer to the Email Settings or Email Accounts icon using a different name. The icon for Email Settings is the same. Click Yes. Move social networking applications to a new BlackBerry smartphone Launch the Setup application on the new BlackBerry smartphone. Click the Social Networking icon. Select the applications the customer wants to move and follow the prompts. Move applications from your old BlackBerry smartphone to your new BlackBerry smartphone Launch the BlackBerry App World™ storefront application on the new BlackBerry smartphone. If you do not see the BlackBerry App World icon on the Home screen, you must download the application. Select My World. Log in or create a BlackBerry® ID account. Follow the prompts to migrate previously purchased apps to the new BlackBerry smartphone Note: All applications may not be compatible with the new BlackBerry smartphone Service books Service books are sets of instructions that provide the BlackBerry smartphone with the information required to interact with the BlackBerry® Infrastructure. Service books also turn on specific services on the BlackBerry smartphone. If the service book for a specific service is not received or is removed, then it may be necessary to send the service books to the BlackBerry smartphone again. You might need to send service books for the BlackBerry Internet Service to a BlackBerry smartphone for one of the following reasons: An email address icon is missing from the Home screen or has the wrong graphic. You cannot send an email message or can only save the message as a draft. Email reconciliation is not working between an email address mailbox and the BlackBerry smartphone. You can send service books to your BlackBerry smartphone using the BlackBerry smartphone or the BlackBerry Internet Service web site. Send service books using the BlackBerry smartphone To send a service book to your BlackBerry smartphone using your BlackBerry smartphone, complete the following steps: On the Home screen, click Setup. Click Email Settings. If prompted, type your user name and password, and then click Log In. Press the Menu key. Click Service Books. Click Send Service Books. Click OK. Send service books using the BlackBerry Internet Service web site To send a service book to your BlackBerry smartphone using the BlackBerry® Internet Service web site, complete the following steps: Log in to the BlackBerry Internet Service web site. Click Email Help. Click Send Service Books. Modified from:  http://www.blackberry.com/support
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Blank screen - white Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Ensure that all plastic screen covers have been removed You might not have removed the plastic film off the screen; removing the plastic film resolves this issue. Ensure that the BlackBerry smartphone is fully charged Some screen issues occur because the battery has not been fully charge. Charging the battery could resolve this issue. Visually inspect the BlackBerry smartphone for indications physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Check the light sensor You might have an issue with the light sensor under her LCD screen. To check that the light sensor is functioning, complete the following steps: Cover the LED/light sensor with your thumb while the LCD screen is bright. Hold your thumb in place until the LCD screen dims. Uncover the LED/light sensor in bright light. The LCD should now be bright. Check the backlight settings The backlight on the LCD screen might not function correctly. To change the backlight settings, complete the following steps: On the Home screen, click Options. Click Screen/Keyboard. Set the following fields to adjust the settings: Backlight Brightness Backlight Timeout Automatically Dim Backlight LED Coverage Indicator Press the Menu key. Click Save. Check the contrast Change the contrast and see if this solves the issues you are having. You can set the color contrast of application interfaces, menus, and dialog box to Normal, Grayscale, or Reverse Contrast. To change the color contrast, complete the following steps: On the Home screen, and then click Options. Click Advanced Options. Click Accessibility. Set the Color Contrast field to Normal, Reverse Contrast, or Grayscale. Press the Menu key. Click Save. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Blank screen - black Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Ensure that all plastic screen covers have been removed You might not have removed the plastic film off the screen; removing the plastic film resolves this issue. Ensure that the BlackBerry smartphone is fully charged Some screen issues occur because the battery has not been fully charge. Charging the battery could resolve this issue. Visually inspect the BlackBerry smartphone for indications of physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Check the light sensor You might have an issue with the light sensor under her LCD screen. To check that the light sensor is functioning, complete the following steps: Cover the LED/light sensor with your thumb while the LCD screen is bright. Hold your thumb in place until the LCD screen dims. Uncover the LED/light sensor in bright light. The LCD should now be bright. Check the backlight settings The backlight on the your LCD screen might not function correctly. To change the backlight settings, complete the following steps: On the Home screen, click Options. Click Screen/Keyboard. Set the following fields to adjust the settings: Backlight Brightness Backlight Timeout Automatically Dim Backlight LED Coverage Indicator Press the Menu key. Click Save. Check the contrast Change the contrast and see if this solves the issues you are having. You can set the color contrast of application interfaces, menus, and dialog box to Normal, Grayscale, or Reverse Contrast. To change the color contrast, complete the following steps: On the Home screen, and then click Options. Click Advanced Options. Click Accessibility. Set the Color Contrast field to Normal, Reverse Contrast, or Grayscale. Press the Menu key and click Save. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Blank screen - missing lines or blank areas Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Ensure that all plastic screen covers have been removed You might not have removed the plastic film off the screen; removing the plastic film resolves this issue. Ensure that the BlackBerry smartphone is fully charged Some screen issues occur because the battery has not been fully charge. Charging the battery could resolve this issue. Visually inspect the BlackBerry smartphone for indications physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Check the light sensor You might have an issue with the light sensor under her LCD screen. To check that the light sensor is functioning, complete the following steps: Cover the LED/light sensor with your thumb while the LCD screen is bright. Hold your thumb in place until the LCD screen dims. Uncover the LED/light sensor in bright light. The LCD should now be bright. Check the backlight settings The backlight on the LCD screen might not function correctly. To change the backlight settings, complete the following steps: On the Home screen, click Options. Click Screen/Keyboard. Set the following fields to adjust the settings: Backlight Brightness Backlight Timeout Automatically Dim Backlight LED Coverage Indicator Press the Menu key. Click Save. Check the contrast Change the contrast and see if this solves the issues you are having. You can set the color contrast of application interfaces, menus, and dialog box to Normal, Grayscale, or Reverse Contrast. To change the color contrast, complete the following steps: On the Home screen, and then click Options. Click Advanced Options. Click Accessibility. Set the Color Contrast field to Normal, Reverse Contrast, or Grayscale. Press the Menu key. Click Save. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Liquid damage BlackBerry smartphones, batteries or travel chargers might be damaged if: Exposed to rain or water Placed near a bathtub or a sink, in a wet basement, or near a swimming pool Liquid is spilled on them Used with wet hands Perform a visual inspection of the BlackBerry smartphone and battery to look for obvious signs of potential liquid damage. You may want to use a a holster to protect their BlackBerry smartphones from potential liquid damage. Potential liquid damage might be indicated by the following: Active liquid damage indicator (LDI) Green or white corrosion A foggy screen Sticky residue behind the battery Liquid Damage Indicator The liquid damage indicator (LDI) is a small tab inside the battery compartment. All BlackBerry smartphones and batteries have at least one LDI which indicates superficial potential liquid damage to the BlackBerry smartphone or battery. An inactive LDI appears solid white in a BlackBerry smartphone and white with a red stripe or white with red XXX's on a BlackBerry battery. An active LDI appears solid red which indicates liquid contact. Locate and inspect the LDI. The location of the LDI can vary depending on the BlackBerry smartphone or battery. Liquid can enter a BlackBerry smartphone through openings in the keypad, the USB Port, or the headset jack and cause damage to the circuit board which is beyond repair. This type of damage might not show on the LDI, and can only be confirmed by authorized repair personnel when they disassemble and inspect the BlackBerry smartphone.
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Won’t hold charge Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. It is actually the BlackBerry® smartphone battery that holds the charge. If the BlackBerry smartphone is not functioning as it should in terms of power, the battery could be causing the issue. Check the battery or charging accessory Make sure you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone. Try another fully charged battery, USB cable, or wall charger If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. Visually inspect the battery for indications of physical damage Here are some common examples of physical damage: Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Low battery indicators The BlackBerry smartphone continuously monitors the battery voltage level, and shuts down automatically if the voltage drops below the specified minimum level. When a BlackBerry smartphone battery drops below specified power levels the following occurs: At 15% power remaining, the BlackBerry smartphone beeps and the LED flashes amber. At 10% power remaining, the BlackBerry smartphone displays a red power symbol At 5% power remaining, the BlackBerry smartphone beeps and displays a message indicating the battery is too low for radio use. The radio is automatically turned off. At 0% power, the BlackBerry smartphone beeps and displays a message indicating that the battery is drained and turns off automatically. The LED of a BlackBerry smartphone which has turned off due to a low battery slowly flashes amber when connected to a charger. A BlackBerry smartphone enters deep sleep mode if it has turned off due to a drained battery and left in this state for a long time. If a dead battery is inserted into a BlackBerry smartphone, the red LED might turn on for up to 2 minutes. A dead battery still has some power, but not enough to perform any functions on the BlackBerry smartphone. If a deeply drained battery is inserted into the BlackBerry smartphone, there are no visual indicators of functionality. A deeply drained battery has little to no power and cannot sustain the LED light. Make sure the charger is a travel charger for the BlackBerry smartphone or a computer. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system might show a pop-up window with the following message: USB hub Power Exceeded. In this case, the BlackBerry smartphone does not charge. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. No charge indicator during charging Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Check the battery or charging accessory Make sure you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone. Try another fully charged battery, USB cable, or wall charger If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. Encourage a battery, charger, or USB cable exchange or service Visually inspect the battery for indications of customer misuse or physical damage Here are some common examples of physical damage: Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Follow charging tips When the battery power level is low, the BlackBerry smartphone makes an audible beep sound and a yellow LED flashes. If the battery power level continues to lower, a message appears that indicates that there is not enough battery power to operate the wireless network receivers, and the receivers turn off automatically. If the battery power level continues to lower, another message appears that indicates that the BlackBerry smartphone is going turn off due to insufficient battery power and the BlackBerry smartphone turns off automatically. If the BlackBerry smartphone has turned off due to insufficient battery power and you connect the BlackBerry smartphone to a charger, a yellow LED flashes slowly. This is normal HANDHELD OFF charging behavior. The BlackBerry smartphone returns to the ON state if it is manually turned on by pressing the Power key. If a BlackBerry smartphone turns off automatically due to insufficient battery power and it is not charged for a long period of time, then it enters a deep sleep condition. Connecting a charger to the BlackBerry smartphone at this point causes a red LED to turn on for up to 2 minutes, after which the red LED turns off and the Battery Charging icon appears. If a battery that has no power is inserted in the BlackBerry smartphone, the red LED might turn on for up to 2 minutes. Connecting a charger to the BlackBerry smartphone at this point causes the red LED to turn on for up to 2 minutes, after which the red LED turns off and a Battery Charging icon appears. If a battery that has no power is inserted in the BlackBerry smartphone, there will be no visual indicators of functionality. Connecting a charger to the BlackBerry smartphone at this point causes the red LED to turn on for up to 2 minutes, after which the red LED turns off and a Battery Charging icon appears. Make sure that you use a USB connection to a computer or a BlackBerry wall or car charger to charge the BlackBerry smartphone. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system may show a pop-up window with the following message: USB Hub Power Exceeded. In this case, the BlackBerry smartphone will not charge. Modified from:  http://www.blackberry.com/support
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Low volume Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Try to duplicate the customer’s issue Play a ring tone. While the ring tone is playing, change volume and audio settings to make sure the audio is functioning. Use the audio keys on the side of the BlackBerry® smartphone to raise and lower the volume. Attempt a test call to check that the volume settings are functional. Check audio settings Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry® Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If your use an accessory when you experience the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Visually inspect the BlackBerry smartphone for indications of customer misuse or physical damage Here are some common examples of physical damage: Cracked  or scratched screen Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Missing keys Missing trackball or trackpad Cracked housing Missing SIM card door or bent pins in the SIM card tray Cracked camera lens Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, the you should contact technical support for further investigation. Update the BlackBerry Device Software Yous can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. No volume Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Confirm that ring tone and volume settings are active Confirm that the BlackBerry smartphone audio settings are not set to Silent, All Alerts Off, or Vibrate Only.  To confirm audio settings, complete the following steps: From the Home screen, click the Sounds icon (this may also be called the Profiles icon). Select the Normal profile. Change the volume settings and make sure that the volume is set to higher volume. Press the Menu key and click Save. Make sure that Do not disturb is disabled Verify that Do not disturb is disabled. From the main screen, select Sounds (or Profiles). Select Advanced. Select Active. Select Phone. Make sure that Do not disturb is set to No. Test any accessories If you are using an accessory when you experience the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following: Wired headset Bluetooth® headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Visually inspect the BlackBerry smartphone for indications of customer misuse or physical damage If you uncover physical damage, follow your wireless service provider’s policies to service or return the BlackBerry smartphone. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider Speaker not working Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. While the ring tone is playing, change volume and audio settings to make sure the speaker is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Check audio settings Check the volume settings and adjust as necessary.  You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you are using an accessory when you experienc the audio issue, remove the accessory, and then test the BlackBerry smartphone speaker. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If issue returns after performing a hard reset, the refer to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. If the problem persists, follow your wireless service provider’s procedures to service or return the BlackBerry smartphone. One way audio – I can’t hear caller or they can’t hear me Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. While the ring tone is playing, change volume and audio settings to make sure the speaker and microphone are functioning. Make a phone call using the BlackBerry smartphone and test the ability to hear the caller. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Inspect the ear-piece jack Check to see whether an earbud or stereo headset is used with the BlackBerry smartphone. A part may be dislodged in the earpiece jack, causing the audio problem. Check audio settings Check the volume settings and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Turn off Bluetooth technology and remove Bluetooth accessories Remove any Bluetooth accessories. To turn off Bluetooth technology, On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Clear the Bluetooth check box. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. If the problem persists, follow your wireless service provider’s procedures to service or return the BlackBerry smartphone. Distorted audio Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Make a phone call or play a ring tone. While the ring tone is playing, change volume and audio settings to make sure the speaker and microphone are functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Check audio settings Check the volume settings and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Test any accessories If you are using an accessory when you experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone speaker. Accessories might include one of the following: Wired headset Bluetooth headset Hands-free Bluetooth car kit If the issue occurs only when using an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer to the manufacturer for further technical support. Inspect the ear-piece jack Check to see whether an earbud or stereo headset is used with the BlackBerry smartphone. A part may be dislodged in the earpiece jack, causing the audio problem. Improve sound quality for all calls Note: You cannot change sound quality when you are using a Bluetooth® enabled headset. To improve sound quality, complete the following steps: In the phone application, press the Menu key. Click Options. Click Enhanced Audio. Change the Phone Call Audio or Headset Call Audio fields. Press the Menu key. Click Save. Check the signal strength You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms. To check the signal strength of a BlackBerry smartphone, complete the following steps: On the Home screen, click Options. Click Status. Check the signal value. The value should be between –40 and –100 dBms. Note: You can press and hold the Alt key, and then type “nmll” to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars. If the signal strength is good,was it when you experienced the issue? Areas where signal strength weakens and causes the signal to become blocked include tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the cissue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Headset not working Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Make a phone call and change volume and audio settings to make sure the headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Test the headset Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, refer the customer to the headset manufacturer for further technical support. Inspect the ear-piece jack Check to see whether an earbud or stereo headset has been used with the BlackBerry smartphone. A part may have become dislodged in the earpiece jack, causing the audio problem. Check audio settings Check the volume settings and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Improve sound quality for all calls Note: You cannot change sound quality when you are using a Bluetooth® enabled headset. To improve sound quality, complete the following steps: In the phone application, press the Menu key. Click Options. Click Enhanced Audio. Change the Phone Call Audio or Headset Call Audio fields. Press the Menu key. Click Save. Check the signal strength You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms. To check the signal strength of a BlackBerry smartphone, complete the following steps: On the Home screen, click Options. Click Status Check the Signal value. The value should be between –40 and –100. Note: You can press and hold the Alt key, and then type “nmll” to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars. If the signal strength is good,was it when you experienced the issue? Areas where signal strength weakens and causes the signal to become blocked include tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality. Perform a Hard Reset A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: a hard reset will not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Re-insert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the customer reports that the issue returns after performing a hard reset, the customer should be directed to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Bluetooth headset not working Make a phone call and change volume and audio settings to make sure the Bluetooth headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Verify that the Bluetooth headset is paired with the BlackBerry smartphone You must pair a BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. Pair BlackBerry smartphone with a Bluetooth enabled device On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options > Add New Device > Search. Click a Bluetooth enabled device. If necessary, do one of the following: If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. Note: 0000 is often a common default passkey for Bluetooth devices. If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Verify that the Bluetooth device is set as a trusted connection You might experience issues if the Bluetooth device that is paired with the BlackBerry smartphone is not set as a trusted connection in the BlackBerry smartphone properties. From the BlackBerry smartphone home screen, select the Options icon. Select Bluetooth. Highlight the Bluetooth paired device in the list that is experiencing this issue and press the Menu key. Select Device Properties. Set Trusted to Yes. Test the Bluetooth headset Remove the Bluetooth headset, and then test the audio functions. If the issue occurs only when using the Bluetooth headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, refer the customer to the Bluetooth headset manufacturer for further technical support. Inspect the ear-piece jack Inspect the earpiece jack for any damage. A part may have become dislodged in the earpiece jack, causing the audio problem. Check audio settings Check the volume settings and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps: For BlackBerry Device Software 4.5 to 5.0 In the phone application, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. For BlackBerry Device Software 6.0 In the phone application, press the Menu key. Click Options. Click In-call Settings. Change the Default Call Volume field. Press the Menu key. Click Save. Improve sound quality for all calls Note: You cannot change sound quality when you are using a Bluetooth® enabled headset. To improve sound quality, complete the following steps: In the phone application, press the Menu key. Click Options. Click Enhanced Audio. Change the Phone Call Audio or Headset Call Audio fields. Press the Menu key. Click Save. Check the signal strength Your might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms. To check the signal strength of a BlackBerry smartphone, complete the following steps: On the Home screen, click Options. Click Status. Check the Signal value. The value should be between –40 and –100. Note: You can press and hold the Alt key, and then type “nmll” to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars. Perform a Hard Reset A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: a hard reset will not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Re-insert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, refer to technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. If the problem persists, follow your wireless service provider’s procedures to service or return the BlackBerry smartphone. Modified from: http://www.blackberry.com/support
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Applications not working after software upgrade Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Check for third-party applications Determine if a third-party application was installed around the time the issue began. This helps determine which third-party application might be causing the issue. To determine the installation date of a third-party application, complete the following steps: On the Home screen, click Options. Click Applications. In the Applications field, select Third Party. Click a third-party application. View Installed for the installation date. Turn the BlackBerry smartphone on in safe mode Start the BlackBerry smartphone in safe mode to prevent third-party applications from running automatically. Safe mode permits you to troubleshoot or remove any unwanted applications. To turn a BlackBerry smartphone on in safe mode, complete the following steps: Remove and reinsert the battery. When the red LED light goes out, press and hold the Escape key as the BlackBerry smartphone is loading. When the dialog box appears, click OK. Note: When safe mode is on, a safe mode indicator appears in the Status section of the Home screen. To turn off safe mode, remove and reinsert the battery. Remove the third-party applications Remove the third-party application that is causing the issue, and then test to see if the issue is corrected. There are three ways to remove third-party applications: Delete third-party applications using the Options section on the BlackBerry smartphone. Delete third-party applications from the Home screen on the BlackBerry smartphone. Delete a third-party application using BlackBerry Desktop Manager. Note: You can also use the My World screen to delete third-party applications from you BlackBerry smartphone. For more information about using the My World screen, visit www.blackberry.com/appworld or mobile.blackberry.com. Delete third-party applications using the Options section To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps: On the Home screen, click Options. Click Applications. This provides a listing of all third-party applications that have been downloaded to the BlackBerry smartphone. Note: Depending on the version of BlackBerry Device Software, this might be located here: Advanced Options > Applications. Highlight the application you want to delete. Press the Menu key. Click Delete. If you are asked to restart, click Yes. Delete third-party applications from the Home screen on the BlackBerry smartphone To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps: On the Home screen, highlight the icon of the application you want to remove. Note: If the application icon is not on the Home screen, the application may be located in the Applications folder. Press the Menu key. Select Delete. Verify the application is removed; on the Home screen, select Options. Click Applications. Verify that the application is no longer listed. Note: Depending on the version of the BlackBerry Device Software, this might be located here: Advanced Options > Applications. Delete a third-party application using BlackBerry Desktop Manager To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps: Connect the BlackBerry smartphone to the computer. Open the BlackBerry Desktop Manager. Click Application Loader. In Add/Remove Applications, click Start. If necessary, perform the following actions: If the Device Security Password dialog box appears, type your device password. Click Next. If the Communication Port Selection dialog box appears, specify a communications port. Click Next. Perform one of the following actions: To delete an application from your BlackBerry smartphone, clear the check box beside the application. To delete an application from your BlackBerry smartphone and the BlackBerry Desktop Software, click the application. Click Delete. Click Next. Click Finish. Perform a hard reset A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. Note: A hard reset does not delete any settings or data on the BlackBerry smartphone. To perform a hard reset, complete the following steps: Turn the BlackBerry smartphone off. Remove the battery. Reinsert the battery. Wait for the BlackBerry smartphone to turn on. Note: If the issue returns after performing a hard reset, the you should contact technical support for further investigation. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Installing and uninstalling applications Installing applications Depending on your wireless service provider and region, you might have the option to add or update applications in one of the following ways: Using the BlackBerry App World™ storefront Using the BlackBerry® Desktop Software Using the Application Center They might also be able to download applications from a web page (by visiting mobile.blackberry.com from the BlackBerry® smartphone), or from an application offered by your wireless service provider. Installing applications using BlackBerry App World storefront You must be logged in to the BlackBerry App World storefront with a BlackBerry® ID before you can download or install items. Click an application. Press the Menu key > Download or Buy Now. You can find and open downloaded items on the BlackBerry App World storefront My World screen. You can also find downloaded items on the Home screen of the BlackBerry smartphone, or in one of the following folders on the Home screen of the BlackBerry smartphone: Downloads, Games, Applications, or Instant Messaging. Note: A BlackBerry ID gives you convenient access to multiple BlackBerry products, including BlackBerry® Protect and BlackBerry App World. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. Installing applications using BlackBerry Desktop Software BlackBerry Desktop Manager 5.0.1 Connect the BlackBerry smartphone to the computer. Open the BlackBerry® Desktop Manager. Click Application Loader. Click Start in Add/Remove Applications or Update Software. If necessary, perform the following actions: If the Device Security Password dialog box appears, type your device password. Click Next. If the Communication Port Selection dialog box appears, specify a communications port. Click Next. Click Next. Perform any of the following actions: To add an application that appears in the list, select the check box beside the application. To add an application that does not appear in the list, click Browse. Double-click an application loader (.alx or .ali) file. Click Next. Click Finish. BlackBerry Desktop Software 6.0 When you connect your BlackBerry smartphone to a computer, your BlackBerry smartphone is scanned and the applications are listed in the Applications pane. Connect the BlackBerry smartphone to the computer. In the BlackBerry Desktop Software, click Applications. When your device applications are listed, do any of the following: To update an application, click the + icon beside the name of the application. To delete an application, click the x icon beside the name of the application. To install an application file (.alx) that is saved on your computer, click Import files to browse to it. In the Application Summary pane, review your changes. Click Apply. Installing applications using the Application Center If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available. Uninstalling applications There are three ways for you to uninstall an application: Using the Options section on the BlackBerry smartphone From the Home screen on the BlackBerry smartphone Using BlackBerry Desktop Manager Note: You can also use the BlackBerry App World storefront to delete third-party applications from their BlackBerry smartphone. For more information about using the BlackBerry App World storefront, visit www.blackberry.com/appworld or mobile.blackberry.com. Uninstall applications using the Options section To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps: On the Home screen, click Options. Click Applications. This provides a listing of all third-party applications that have been downloaded to the BlackBerry smartphone. Note: Depending on the version of BlackBerry Device Software, this might be located here: Advanced Options > Applications. Highlight the application you want to delete. Press the Menu key. Click Delete. If you are asked to restart, click Yes. Uninstall applications from the Home screen on the BlackBerry smartphone To remove a third-party application using the BlackBerry Desktop Manager, complete the following steps: On the Home screen, highlight the icon of the application you want to remove. Note: If the application icon is not on the Home screen, the application may be located in the Applications folder. Press the Menu key. Select Delete. Verify the application is removed; on the Home screen, select Options. Click Applications. Verify that the application is no longer listed. Note: Depending on the version of the BlackBerry Device Software, this might be located here: Advanced Options > Applications Uninstall applications using BlackBerry Desktop Manager BlackBerry Desktop Manager 5.0.1 Connect the BlackBerry smartphone to the computer. Open the BlackBerry Desktop Manager. Click Application Loader. In Add/Remove Applications, click Start. If necessary, perform the following actions: If the Device Security Password dialog box appears, type your device password. Click Next. If the Communication Port Selection dialog box appears, specify a communications port. Click Next. Perform one of the following actions: To delete an application from your BlackBerry smartphone, clear the check box beside the application. To delete an application from your BlackBerry smartphone and the BlackBerry Desktop Software, click the application. Click Delete. Click Next. Click Finish. BlackBerry Desktop Software 6.0 When you connect your BlackBerry smartphone to a computer, your BlackBerry smartphone is scanned and the applications are listed in the Applications pane. Connect the BlackBerry smartphone to the computer. In the BlackBerry Desktop Software, click Applications. When your device applications are listed, do any of the following: To update an application, click the + icon beside the name of the application. To delete an application, click the x icon beside the name of the application. To install an application file (.alx) that is saved on your computer, click Import files to browse to it. In the Application Summary pane, review your changes. Click Apply. Closing applications Close applications Applications left running in the background continue to use memory and battery power. To optimize the performance of the BlackBerry smartphone, you should close applications when finished with them. Also, if there is not enough memory or the battery is low, a third-party application might not function as expected. To view all the currently open applications, press ALT + Escape key (this is similar to using ALT + Tab on a computer). To close an open application, complete the following steps: Press the Menu Key. Click Close. Press the Escape key. If necessary, continue to press the Escape key until the Home screen appears. Memory usage Application memory management When downloading applications from the BlackBerry App World storefront, you might see a message saying they do not have sufficient memory on their BlackBerry smartphone. If the you proceed with the download and installation of the third-party application, it might not perform as expected. You must remove or archive items to free enough memory for the third-party application to work correctly. Maximize flash memory You can keep the BlackBerry smartphone operating at peak efficiency by maximizing the available flash memory. Increase the amount of memory available on BlackBerry smartphones by completing the following tasks: Add a media card Delete unused languages Delete call logs Delete sample video Clear Cache and Cookies in Browser Remove rarely used applications Delete old data Add a media card You can add memory to a BlackBerry smartphone by inserting a media card to extend the memory available and storing media files such as videos, ring tones, pictures, or songs. Delete unused languages Deleting unused languages is highly recommended because it significantly increases the amount of available flash memory. To delete unused Languages, complete the following steps: On the Home screen, click Setup Wizard. Click Languages. Select the language that you want to use on the BlackBerry smartphone, and click Next. Note: The BlackBerry smartphone deletes all languages not selected. Delete call logs To delete call logs, complete the following steps: On the Home screen, click Messages Press the Menu key. Click View Folder. Click Phone Call Logs. Scroll to the top date and highlight it. Press the Menu key. Click Delete Prior. Delete sample video To delete sample video, complete the following steps: Go to Options > Advanced Options > Applications. Highlight Blackberry Sample Video. Press the Menu key. Click Delete. Clear the cache and delete cookies To clear the cache and delete cookies in the Browser, complete the following steps: On the Home screen, click Browser Press the Menu Key Click Options > Cache Operations. Click Clear History. Under Pushed Content, click Clear. Under Cookie Cache, click Clear. Remove rarely used applications To remove rarely used applications from the BlackBerry smartphone, complete the following steps. On the Home screen, click Options. Click Advanced Options. Click Applications. Highlight the application Press the Menu key. Click Delete. Delete old data You can manually delete old and unused items, and also set the BlackBerry smartphone to delete old items as part of its regular maintenance. Delete MMS messages that are no longer needed. MMS messages can contain large media files that cannot be stored on a media card. If you do not want to delete the media files in an MMS message, open the MMS message and save the media files on the media card before you delete the MMS message. Change the Keep Messages setting on the BlackBerry smartphone to reduce the number of old messages using flash memory. To delete an MMS message, complete the flowing steps: In Messages, click an MMS message. Press the Menu key. Click Delete. To save an MMS message on a media card, complete the following steps: In an MMS message, press the Menu key. Click one of the following menu items: Save Image Save Audio Save Ring tone Save Video Save Voice Note To change the Keep Messages setting, complete the following steps: In Messages, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. Third-party applications About third-party applications You should only install third-party applications from trusted sources, such as BlackBerry App World.  Other third-party applications might cause issues on a BlackBerry smartphone. Refer to yout organization's IT administrator or the vendor of the third-party application for the following cases: If the IT administrator at the your organization loads third-party applications or if the IT administrator disables third-party application downloads or their operation on the BlackBerry smartphone using an IT policy. If the third-party application is not functioning as designed. Most application vendors provide a Contact Support button at the bottom of the application details screen in BlackBerry App World. BlackBerry App World You can download and install applications using BlackBerry App World™. If the you have questions about how to use BlackBerry App World refer to www.blackberry.com/appworld or mobile.blackberry.com to access the BlackBerry App World help and available reference guides. Download location If you do not know where the download location is on the BlackBerry smartphone, you might think the BlackBerry smartphone is not functioning correctly. Verify that the third-party application is located in the appropriate location. To verify that a third-party application is downloaded, complete the following steps: On the Home screen, click Downloads. Verify that the third-party application appears. You can then move the application to the Home screen or another folder to enable fast access. Note: You can find and open downloaded items on the BlackBerry App World storefront My World screen. You can also find downloaded items on the Home screen of the BlackBerry smartphone, or in one of the following folders on the Home screen of the BlackBerry smartphone: Downloads, Games, Applications, or Instant Messaging. Modified from: http://www.blackberry.com/support
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Charging times Charge times will depend on the BlackBerry® smartphone being charged and what power source is charging it. BlackBerry smartphones come with lithium-ion batteries, which should be kept topped up regularly. Many factors affect the length of time the battery can operate before recharging, such as the amount it is used, the applications that are running, the brightness of the screen and even the volume of the ringer. When the BlackBerry smartphone is plugged into a computer with the correct USB drivers installed, it will charge approximately five times faster than when plugged into a computer without the correct drivers installed. A travel charger charges a BlackBerry smartphone at a rate equivalent to or higher than a computer with the appropriate USB drivers installed. Using a travel charger that is plugged into a wall is the fastest way to charge a BlackBerry smartphone. It is important to charge each BlackBerry battery with the correct charger. Each travel charger for a BlackBerry smartphone is designed to charge a specific type of BlackBerry battery. For example, only charge C-Series batteries with the BlackBerry C-Series Battery Charger. The front label on the battery displays a letter (such as "C-") and the battery model number. This will help make sure you are using the correct battery type with the correct travel charger for a BlackBerry smartphone. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software fromwww.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Industry standard smartphone charging recommendations Recharge according to usage pattern to maximize battery life. Recharge the battery every 18 hours if you: Reads/sends more than 100 emails, BlackBerry® Instant Messenger messages or text messages per day Talk for more than 50 minutes per day Browse the Internet, use an application or play a game for more than 10 minutes per day Recharge the battery every 24 hours if you: Read/send 50-99 emails, BlackBerry Instant Messenger messages or text messages per day Talk for 20-50 minutes per day Browse the Internet, use an application or play a game for 5-10 minutes per day Recharge the battery every 36 hours if you: Read/send less than 50 emails, BlackBerry Instant Messenger messages or text messages per day Talk, for less than 20 minutes per day Browse the Internet, use an application or play a game for less than 5 minutes per day Using and caring for BlackBerry smartphone batteries Charge the BlackBerry smartphone using only the charging accessories and lithium-ion battery specified for use with your particular BlackBerry smartphone model. Do not use counterfeit battery packs on BlackBerry smartphones. Do not expose the battery pack to extreme temperatures during operation. To optimize the energy and cycle life of the battery, it is best to charge the battery as often as possible. Batteries are meant to be easily inserted into the BlackBerry smartphone or chargers in only one way. Do not force the battery into the BlackBerry smartphone as this may cause permanent mechanical damage. If the battery appears to require excessive force to insert into a BlackBerry smartphone or external charger, please check that it is not being inserted the wrong way. Do not expose the battery pack to liquid. Battery power indicator The battery power indicator displays the amount of power remaining in the battery. When the battery is charging, a power symbol appears next to the battery indicator. At 20% power remaining, the BlackBerry smartphone displays an amber battery indicator. At 10% power remaining, the BlackBerry smartphone displays a red battery indicator LED Indicator The LED on a travel charger for a BlackBerry smartphone displays different colors to indicate the status of the battery. LED color description Off No battery is inserted for charging Amber A battery is inserted and charging Green A battery is inserted and charged Flashing Red The travel charger for a BlackBerry smartphone is operating above normal operating temperature. The battery is not charging. Important: Unplug the travel charger for a BlackBerry smartphone for 10-20 minutes and then resume charging. Make sure that the voltage of the wall outlet matches the voltage stipulated by the travel charger for the BlackBerry smartphone. Solid Red The travel charger for a BlackBerry smartphone does not recognize the battery or another charging error has occurred Does not hold charge Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. It is actually the BlackBerry smartphone battery that holds the charge. If the BlackBerry smartphone is not functioning as it should in terms of power, the battery could be causing the issue. Check the battery or charging accessory Make sure you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone. Have you been charging the battery correctly for 2-3 hours at a time with a functioning BlackBerry charger. Connect the BlackBerry smartphone to a BlackBerry wall charger and check to see if the charging icon appears on the screen for at least 10 seconds. Try another fully charged battery, USB cable, or wall charger If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. Does the battery charge in another BlackBerry smartphone? If not, encourage a battery, charger, or USB cable exchange or service. Visually inspect the battery for indications of physical damage Here are some common examples of physical damage: Signs of potential liquid damage, such as the following: An active liquid damage indicator in the battery compartment or near the trackball Sticky residue around the battery Green or white corrosion around the battery A foggy screen Bent pins or debris on the USB port Loose USB port (USB cannot connect tightly) Low battery indicators The BlackBerry smartphone continuously monitors the battery voltage level, and shuts down automatically if the voltage drops below the specified minimum level. When a BlackBerry smartphone battery drops below specified power levels the following occurs: At 15% power remaining, the BlackBerry smartphone beeps and the LED flashes amber. At 10% power remaining, the BlackBerry smartphone displays a red power symbol At 5% power remaining, the BlackBerry smartphone beeps and displays a message indicating the battery is too low for radio use. The radio is automatically turned off. At 0% power, the BlackBerry smartphone beeps and displays a message indicating that the battery is drained and turns off automatically. The LED of a BlackBerry smartphone which has turned off due to a low battery slowly flashes amber when connected to a charger. A BlackBerry smartphone enters deep sleep mode if it has turned off due to a drained battery and left in this state for a long time. If a dead battery is inserted into a BlackBerry smartphone, the red LED might turn on for up to 2 minutes. A dead battery still has some power, but not enough to perform any functions on the BlackBerry smartphone. If a deeply drained battery is inserted into the BlackBerry smartphone, there are no visual indicators of functionality. A deeply drained battery has little to no power and cannot sustain the LED light. Make sure the charger is a travel charger for the BlackBerry smartphone or a computer. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system might show a pop-up window with the following message: USB hub Power Exceeded. In this case, the BlackBerry smartphone does not charge. Update the BlackBerry Device Software You can download the latest version of Blackberry Device Software from http://www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider. Maximizing battery performance Charging Power Saving Tips Charge the BlackBerry smartphone as much as possible. Charge when not in use to help maintain battery life. Use a travel charger when possible to charge the BlackBerry smartphone. Always use BlackBerry Authentic Accessories designed for the type of battery in the BlackBerry smartphone. Other chargers might damage the BlackBerry smartphone and might not charge the battery. The travel charger provides a consistent, strong power source to charge the BlackBerry smartphone. It charges a BlackBerry smartphone at a rate equivalent to, or higher than a computer with the appropriate USB drivers installed, and up to five times faster than when using a computer without the USB drivers. Network Connections Power Saving Tips Turn off connections when not in use Active connections, such as GPS, WIFI, and Bluetooth, will drain power because they are sending signals out even when they are not in use. Turn off all connections not in use to save power. To turn off Mobile Network Connections, complete the following steps: On the Home screen, click Manage Connections. Click Turn All Connections Off. Press the Menu key. Media Power Saving Tips Reduce volume The higher the volume on a BlackBerry smartphone, the higher the power drain on the BlackBerry smartphone battery. Reduce the volume to save power. Use headphones or a headset The BlackBerry smartphone’s internal speaker draws more power than a headset. Use a headset to save power. Load media using the BlackBerry Desktop Manager Loading media using the BlackBerry Desktop Manager is faster than downloading media over the wireless network. The faster the transfer of media to the BlackBerry smartphone uses less power and saves battery life. The BlackBerry Desktop Manager also allows BlackBerry smartphone users to resize and compress media, which uses less power when viewed on a BlackBerry smartphone. Turn off the Headset Equalizer The Headset Equalizer uses additional battery power. To save power, turn off the Headset Equalizer. To turn off the Headset Equalizer, complete the following steps: On the Home screen, click Media. Press the Menu key. Click Options. Change the Headset Equalizer to Off. Browsing Power Saving Tips Visit mobile web sites when possible Mobile web sites are specifically designed for mobile BlackBerry smartphones. They typically provide more compact information and fewer graphics. This allows the web pages to be downloaded faster and uses less battery power on the BlackBerry smartphone. Lower the Repeat Animation setting When a web page loads, animations on it might play more than one time. The Repeat Animations option allows you to stop the animations on a web page from playing continuously. Setting this to a lower setting will help minimize power use. To adjust the Repeat Animations setting, complete the following steps: On the Home screen, click Browser. Press the Menu key. Click Options. Click General Properties. Reduce the Repeat Animations setting. Press the Menu key. Click Save Options. Close the browser when finished The browser will continue to drain battery power if left running in the background. It will drain additional battery power if left open on an active web site. Active websites refresh continuously if left open. To close a browser, complete the following steps: On the Home screen, press the Menu key. Click Switch Application. Click Browser. Press the Menu key. Click Close. Screen and Keypad Power Saving Tips Holster BlackBerry smartphone to automatically turn off the screen and lock the BlackBerry smartphone Use a sleeve when storing the BlackBerry smartphone in a pocket to prevent accidental key presses.Lower the Backlight Timeout setting and the Backlight Brightness setting to reduce unnecessary power use. You can also set the Audible Roll to mute and turn off the Key Tone to save power. To adjust these options, complete the following steps: On the Home screen, click Options. Click Screen/Keyboard. Reduce the Backlight Brightness setting. Reduce the Backlight Timeout setting. Set the Key Tone to Off. Set the Audible Roll to Mute. Press the Menu key. Click Save. Use the Auto On/Off feature The Auto On/Off options allows customers to specify the time of day when the BlackBerry smartphone turns on and turns off. This option prevents the BlackBerry smartphone from connecting to the network to download emails during specified times, for example, when the BlackBerry smartphone user is asleep. To change the Auto On/Off settings, complete the following steps: On the Home screen, click Options. Click Auto On/Off. Change Weekday to Enabled. Specify the times when the BlackBerry smartphone should turn on and off on weekdays. Change Weekend to Enabled. Specify the times when the BlackBerry smartphone should turn on and off on weekends. Press the Menu key. Click Save. Turn on the Enter Bedside Mode option Turn on the Enter Bedside Mode option to dim the Home screen, disable the radio, and disable the Flashing LED on the BlackBerry smartphone. This saves power when the BlackBerry smartphone is not is use. Note: The Enter Bedside Mode option is not available on all BlackBerry smartphones. To turn on the Enter Bedside Mode option, complete the following steps: On the Home screen, click Clock. Press the Menu key. Click Enter Bedside Mode. Shortcut Power Saving Tips Use keyboard shortcuts instead of opening menu items. Keyboard shortcuts use less power and are a quick, convenient way to access frequently used menu items. Camera Power Saving Tips Turn off the flash Change the Picture Size to Small Change the Picture Quality to Normal Change the Color Effect to Normal To adjust these features, complete the following steps: On the Home screen, click Camera. Press the Menu key. Click Options. Change the Default Flash Setting to Off. Change the Picture Size to Small. Change the Picture Quality to Normal. Change the Color Effect to Normal. Press the Menu key. Click Save. Applications Power Saving Tips Completely close applications when finished using them, rather than leaving them running in the background. Log out of third-party applications when they are not in use. Applications that run in the background will continue to use battery power. To conserve battery power, close all applications when not in use. Press the End Key to exit an application and leave it running in the background without closing it completely. The End key is only used to end phone calls, not to close applications. To close an application, complete the following steps: On the Home screen, press the Menu key. Click Switch Application. Click the application to close. Press the Menu key. Click Close. If left running, third-party applications continuously refresh and check for updates, which drains power from the battery. Notifications Power Saving Tips Turn off audio and vibrate notifications for applications. Note: The vibrate setting on the BlackBerry smartphone uses more power than audio and LED notifications. To change the notifications profile to Quiet, complete the following steps: On the Home screen, click Profiles. Click Quiet. To turn off audio and vibrate notifications, complete the following steps: On the Home screen, click Profiles. Click Advanced. Click Quiet. Click on an application. Adjust the audio settings for the application. Press the Menu key. Click Save. GPS Power Saving Tips Zoom out to view larger areas when using the GPS feature on the BlackBerry smartphone Refreshing the map on the BlackBerry smartphone uses battery power. View larger areas to reduce the number of times the BlackBerry smartphone must refresh the map. Modified from:  http://www.blackberry.com/support
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Sending and receiving pictures You can send and receive pictures and other media files using Bluetooth® wireless technology. Note: The file transfer feature is not available for BlackBerry® smartphones running BlackBerry® Device Software 4.1 or earlier, or between BlackBerry smartphones running BlackBerry Device Software 4.2 and 4.1. Send and receive files between two BlackBerry smartphones using Bluetooth wireless technology Enable Bluetooth technology on the BlackBerry smartphones. Make the BlackBerry smartphones discoverable. Pair the BlackBerry smartphones. Set the Trusted field to Yes on both BlackBerry smartphones by completing the following steps: In the Bluetooth application, highlight the BlackBerry smartphone and press the Menu button. Select Device Properties. Set the Trusted field to Yes. Press the Menu button and select Save. Send and receive the transferred file. On the recipient's BlackBerry smartphone On the Home screen of the BlackBerry smartphone, select Media. Select a media type (Music, Video, Ring Tones, Pictures). Press the Menu button and select Receive using Bluetooth. The File Transfer dialog box appears, followed by a prompt to Save or Cancel the file. Select Save to save the file to the current location, or select the folder icon to save the file in a different location. On the sender's BlackBerry smartphone On the Home screen of the BlackBerry smartphone, select Media. Select the same media type selected on the recipient's BlackBerry smartphone. Press the Menu button and select Send Using Bluetooth. When prompted to select a BlackBerry smartphone, select the recipient's BlackBerry smartphone. Enable Bluetooth technology On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Bluetooth check box. To turn off Bluetooth technology, clear the Bluetooth check box. Make the BlackBerry smartphone discoverable If customers make a BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect the BlackBerry smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Set the Discoverable field to 2 Minutes. After two minutes, the Discoverable field switches to No automatically. Pair BlackBerry smartphone with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options > Add New Device > Search. Click a Bluetooth enabled device. If necessary, do one of the following: If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. Note: 0000 is often a common default passkey for Bluetooth devices. If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Not pairing Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step. Verify Bluetooth connectivity Make sure the Bluetooth symbol is showing on the Home screen. If not, enable Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Bluetooth check box. Verify compatibility Verify that the BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you do not know the passkey for the Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. Make sure the BlackBerry smartphone is discoverable If the BlackBerry smartphone does not detect the Bluetooth enabled device that you want to pair with, try making the BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover the BlackBerry smartphone rather than the BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. ClickListen. Bluetooth enabled devices can detect the BlackBerry smartphone for 2 minutes. Verify that the Bluetooth device is set as a trusted connection You might experience issues if the Bluetooth device that is paired with the BlackBerry smartphone is not set as a trusted connection in the BlackBerry smartphone properties. From the BlackBerry smartphone home screen, select the Options icon. Select Bluetooth. Highlight the Bluetooth paired device in the list that is experiencing this issue and press the Menu key. Select Device Properties. Set Trusted to Yes. Make sure encryption is turned off Turn off encryption for Bluetooth connections between the BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connectionsicon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press theMenu key > Device Properties. Clear the Encryption check box. Press the Menu key > Save Modified from:  www.blackberry.com/support
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BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To move the cursor, slide your finger on the trackpad. To move back a screen, press the Escape key. To return to the Home screen, when you are not on a call, press the End key. To view more applications on the Home screen, press the Menu key. To open a menu in an application to access options and available actions, press the Menu key. To move to a list item or menu item, type the first letter of the item. To select a highlighted menu item, press the Menu key. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications, press and hold the Menu key. Click an application. To lock the keyboard, on the Home screen, press and hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key. To switch between the active notification profile and the Vibrate notification profile, press and hold the Q key. To delete a highlighted item, press the Backspace/Delete key. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone. To check your voice mail, press and hold 1. To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold theVolume Down key on the right side of your device. To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call, press the Speakerphone key again. If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the wireless headset again, press the Speakerphone key again. If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts In a message Depending on the typing input language that you are using, some shortcuts might not be available. To reply to a message, press R. To reply to all in an email message or a PIN message, press L. To forward a message, press F. To file a highlighted email message, press I. To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again. To move to the last cursor position after you close and reopen a received email message or PIN message, pressG. In a message list To open a highlighted message, press the Enter key. To compose a message from a message list, press C. To mark a message as opened or unopened, press the Alt key and U. To add a flag to a highlighted message, press W. To view all flagged messages, press the Alt key and F. To view received messages and received call logs, press the Alt key and I. To view sent messages, press the Alt key and O. To view voice mail messages, press the Alt key and V. To view SMS text messages, press the Alt key and S. To view call logs, press the Alt key and P. To view all your messages, press the Escape key. Move around a message list To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a message list, press T. To move to the bottom of a message list, press B. To move to the next date, press N. To move to the previous date, press P. To move to the next unopened item, press U. To move to the next related message, press J. To move to the previous related message, press K. Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, press and hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, press and hold the letter key and slide your finger left or right on the trackpad. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, press and hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text To highlight a line of text, press the Shift key and slide your finger up or down on the trackpad. To highlight text character by character, press and hold the Shift key and slide your finger left or right on the trackpad. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackpad. To paste highlighted text when typing, press the Shift key and click the trackpad. File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To search for text in a file or an attachment, press F. To move to the last cursor position after closing and reopening a file or an attachment, press G. In a spreadsheet To move to a specific cell, press G. To view the content of a cell, press the Space key. To switch worksheets, press V. Highlight a worksheet. Press the Enter key. To view columns or rows that are hidden by default, press H. To hide these columns or rows again, press Hagain. In a presentation To switch presentation views, press M. To move to the next slide when viewing a presentation in slide view, press N. To move to the previous slide when viewing a presentation in slide view, press P. To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view, press G. Media shortcuts Audio and video files Depending on the typing input language that you are using, some shortcuts might not be available. To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Play/Pause/Mute key again. If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the Volume Up key on the right side of your device. Pictures To pan a picture, you must first be zoomed in. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To rotate a picture, press L. To fit a picture to the screen size, press 1. Camera and video camera To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Spacekey. Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, press and hold the Escape key. On a web page To switch between Column view and Page view, press Z. To zoom in to a web page, press I. To zoom out from a web page, press O. To move to a specific web page, press G. To return to the home page, press H. To turn on support for JavaScript, press J. To open the bookmark list, press K. To add a bookmark, press A. To view a list of web pages that you have visited recently, press Y. To refresh a web page, press R. To view the web page address for a link, highlight a link. Press L. To view the web page address for a web page, press P. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press U. To view the banner, press U. To open the browser options, in the browser, press S. Navigate a web page To move up a screen, press the Shift key and the Space key. To move down a screen, press the Space key. To move to the top of a web page, press T. To move to the bottom of a web page, press B. Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. To schedule an appointment, press C. To change to Agenda view, press A. To change to Day view, press D. To change to Week view, press W. To change to Month view, press M. To move to the next day, week, or month, press the Space key. To move to the previous day, week, or month, press the Shift key and the Space key. To move to the current date, press T. To move to a specific date, press G. Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in a file or an attachment, press F. To search for text on a web page, press F. To search for text in a presentation, you must view the presentation in text view or in text and slide view. PressF. Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. To zoom in to a map, press I. To zoom out from a map, press O. To move to the next direction on a route, press N. To move to the previous direction on a route, press P. To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. To view tracking information at the bottom of a map while you are tracking your movement, press the Spacekey. To hide tracking information at the bottom of a map, press the Space key again. I cannot use a shortcut Depending on the typing input language that you are using, some shortcuts might not be available. Try changing the typing input language. Original Source:  http://docs.blackberry.com/en/smartphone_users/deliverables/14928/BlackBerry_basics_shortcuts_full_keyboard_50_648474_11.jsp
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