Has this been resolved for anybody? Are there any outside means to properly unlock a SQN100-4 Q10? I am currently in China and wondering why the "World Phone" I bought only works in the US without roaming. I think the most upsetting thing is the denial involved here. Had I chosen a proper world phone, I would have avoided a few unpleasant situations that occur due to lack of connectivity.
SprintCare, before you ask, yes I contacted Sprint Int'l services and they have twice confirmed that my phone displays as unlocked in their system (once while in the US, and once while I am here in China).
Hi Sprint Care,
I believe after reading these multiple posts, it's clearly not a "defective" hardware issue OR the user not properly following the procedure to unlock the SIM card slot / device.
So does Sprint have an answer as to why the Q10 was advertised as a World Phone and contains GSM radios? Wouldn't this be considered false / deceptive claims on a device that was supposed to be able to just use a local SIM card in any country?
I also traveled to Taiwan, and spent hours trying to diagnose this issue, and Sprint International care claims the device is unlocked. Yet, when I put in the SIM card that comes from a national well-known international carrier, I get an error message indicating the SIM card is not compatible. I have the latest OS, and followed the full procedure to unlock.
Please also note that with a family member using a Sprint iPhone 4S, putting in this identical foreign SIM card works immediately with no issues.
Can someone please investigate and provide an actual solution?
I am a long time Sprint customer and have had the following Blackberry's on Sprint during my long customer history: 9650, 9900, and now the Q10. All three models were sold by Sprint as "world phones". This was true for the 9650 and the 9900, but completely false for the Q10. I have travelled with the Sprint Q10 throughout Central America and Europe, and have attempted multiple local SIM cards. None of them are "compatible" with the Q10. I still own the 9650, and all of the SIMs work on the 9650 (and a Sprint i-phone 4S).
So where does this leave us? It seems to me that Sprint is at risk of class action lawsuit from everyone who purchased a (falsely advertised) "unlocked" Q10 "world phone", and is now stuck in a contract that is subject to an ETF.
It seems that Sprint can do one or more the following to remedy the situation:
1. refund everyone for their Q10 purchases.
2. waive the ETF and unlock the Q10 completely
3. offer substantially discounted international roaming rates, similar to prices paid if using a local nation SIM card.
I think Sprint doing nothing in this situation is an invitation for a lawsuit.
Your response is plain unprofessional.
My posting was a reply to your colleague's post here (#44 on 7/28/14) where she acknowledged that this problem is known by Sprint and remains unresolved.