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Blackberry Q10 unlocked?

Journeyman

Re: Blackberry Q10 unlocked?

I have asked , but I was told that there is no such thing.

Anyway, it doesn't matter, the point is: CAN YOU RESOLVE THIS ISSUE?

Journeyman

Re: Blackberry Q10 unlocked?

Hi Steelclip,

Did Sprint resolve your problem?

Journeyman

Re: Blackberry Q10 unlocked?

Hi NaijaMann,

Did Sprint resolve your problem?

Journeyman

Re: Blackberry Q10 unlocked?

Hi TIRED-OF-SPRINT,

Did Sprint resolve your problem?

Master

Re: Blackberry Q10 unlocked?

Jjridge Thanks for the reply. Please refer to the process and requirements for unlocking a device with Sprint at http://sprint.com/unlock/.
Journeyman

Re: Blackberry Q10 unlocked?

Has this been resolved for anybody? Are there any outside means to properly unlock a SQN100-4 Q10? I am currently in China and wondering why the "World Phone" I bought only works in the US without roaming. I think the most upsetting thing is the denial involved here. Had I chosen a proper world phone, I would have avoided a few unpleasant situations that occur due to lack of connectivity.

SprintCare, before you ask, yes I contacted Sprint Int'l services and they have twice confirmed that my phone displays as unlocked in their system (once while in the US, and once while I am here in China).

Master

Re: Blackberry Q10 unlocked?

PTMCKNIGHT,


That information can be found here http://bit.ly/O7qKfK.

Andrea
Sprint Social Care
Journeyman

Re: Blackberry Q10 unlocked?

Hi Sprint Care,

I believe after reading these multiple posts, it's clearly not a "defective" hardware issue OR the user not properly following the procedure to unlock the SIM card slot / device.

So does Sprint have an answer as to why the Q10 was advertised as a World Phone and contains GSM radios?  Wouldn't this be considered false / deceptive claims on a device that was supposed to be able to just use a local SIM card in any country?

I also traveled to Taiwan, and spent hours trying to diagnose this issue, and Sprint International care claims the device is unlocked.  Yet, when I put in the SIM card that comes from a national well-known international carrier, I get an error message indicating the SIM card is not compatible.  I have the latest OS, and followed the full procedure to unlock.

Please also note that with a family member using a Sprint iPhone 4S, putting in this identical foreign SIM card works immediately with no issues.

Can someone please investigate and provide an actual solution?

Thanks,

Master

Re: Blackberry Q10 unlocked?

jason.chou1 - I have researched this issue with the Blackberry Q10 and unlocking to use GSM. I can only say at this point, our device specialist are working with Blackberry. We do not have a resolution, and feel that it may be software related. We may need some type of firmware update from Blackberry for the Sprint Blackberry Q10's. I have seen your issue on more than one occasion and at this time we are still trying to pinpoint the exact cause. I do apologize that now you are with a phone, that cannot be used the way you need it at this time. I have not seen any reports of the Q10 working on GSM in any country, through all of my research. So, we most definitely are aware and are working tirelessly to find a resolution. Thank you for your patience. - Jonelle Sprint Social Care
Journeyman AS6
Journeyman

Re: Blackberry Q10 unlocked?

I am a long time Sprint customer and have had the following Blackberry's on Sprint during my long customer history:  9650, 9900, and now the Q10.  All three models were sold by Sprint as "world phones".  This was true for the 9650 and the 9900, but completely false for the Q10.  I have travelled with the Sprint Q10 throughout Central America and Europe, and have attempted multiple local SIM cards.  None of them are "compatible" with the Q10.  I still own the 9650, and all of the SIMs work on the 9650 (and a Sprint i-phone 4S).

So where does this leave us?  It seems to me that Sprint is at risk of class action lawsuit from everyone who purchased a (falsely advertised) "unlocked" Q10 "world phone", and is now stuck in a contract that is subject to an ETF.

It seems that Sprint can do one or more the following to remedy the situation:

1.  refund everyone for their Q10 purchases.

2.  waive the ETF and unlock the Q10 completely

3.  offer substantially discounted international roaming rates, similar to prices paid if using a local nation SIM card.

I think Sprint doing nothing in this situation is an invitation for a lawsuit.

Master

Re: Blackberry Q10 unlocked?

AS6- I definitely understand the frustrations in not being able to use a device you purchased. I have reached out to the international department asking if there was a known issue with the Q10 not accepting local Sim cards, I was informed there is no known issues with the Q10 in this regard. They advised they would need to make sure the correct Sim is on your account that's in the device, and make sure the proper roaming packing is on your account. I would recommending reaching out to the international department to make sure all information is set up correctly. (888)2267212 - Steph
Sprint Social Care
Journeyman AS6
Journeyman

Re: Blackberry Q10 unlocked?

Your response is plain unprofessional.

My posting was a reply to your colleague's post here (#44 on 7/28/14) where she acknowledged that this problem is known by Sprint and remains unresolved. 

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