Well behold I was connected to an individual via Sprint Tech Support that was so helpful .....30 min phone call helpful....
I inquired about the 10.2 OS update that all us Blackberry Q10 owners have been screaming about since the end of Feb.
Well he was so helpful he put me on hold and spoke to Software Support Dept for Sprint, it was worth the hold time.
Ok here goes....the delay has been caused by glitches to the OS update ...the delay/glitches for over the air update or via usb to pc to receive the update is why.....Sprint Software Support has had problems with enabling the over the air update due to not enough band-width due to how big the 10.2 update is.
March 8 they are going to first release to the West Coast or East Coast then a "full release" on March 11-13
The rep informed me as well PLEASE TAKE NOTE......with any OS update that has several changes that will change your device there is a 98% chance that the new OS 10.2 update will erase/wipe your phone so be sure to sync contacts, etc prior to installing the update.
I thank you so much to gentleman that was so helpful, patient, and courteous with Sprint Tech Support that helped me.
I hope this helps all the Q10 owners out in the Sprint Community, no need for Sprint Customer Care to post anything on this thread as they have been irrelevant in every reply to questions and to re-direct us to the same non-helpful link newsroom.sprint.com
If someone in Customer Care would do the leg work myself and the tech support guy did you would not have so many pissed off customers!
We do care about our customers and to us you are more than just your telephone number. This is in no way a reflection of how we feel about our customers. These updates do come from the manufacturer and we do release them once they are sent to us. At this time we just don't have any information regarding this update but as soon as we do it will be posted via Sprint.com.
We all know that Blackberry released the update at the end of January to cell providers in Jan. It's now March 12th and Sprint has not released the update yet.
What's more disturbing is that the customer care reps on here repeat the same vapid comments such as
- We release them as soon as we get them
- We have no updates
- Thanks for the info
All of which are useless and in some cases, outright lies.
Is it that difficult or against the rules for one of you to actually do some research and contact the appropriate parties involved with the software release and tell us the reason why it hasn't been released and when it will be released?
I've been a loyal customer of your cell service for well over 12 years but this is really bothering me. If my phone is not being utilized at it's full capacity due to Sprint not releasing software updates, then I think there should be some credits to my account.
You've just proved my point.
BB has released it to Sprint now we're waiting for Sprint to release it to the customer.
Why is there a disconnect between the customer support reps and the software development department?
One would think by now you would have an exact answer as to why it's not being pushed by sprint or a timeframe to be pushed.
Well floridabird-it's 3/14/14 and it looks like you've been lied to. Just like the rest of us by Sprint and Sprintcare. I read earlier that T-Mobile released 10.2.1 today. Are you sure Sprint didn't mean it was T-Mobile this week?? Once again, Sprint is the last carrier to release anything BlackBerry. Most stores don't even carry BB devices. Sad, all we're left with is……………..crickets. Chirp chirp