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Password keeper

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Journeyman

Password keeper

I've noticed on Sprint Keyones the password keeper keeps resetting itself after every time I power cycle my phone. Has anyone been able to fix this?

5 REPLIES
Master

Re: Password keeper

zovin, is it resetting all the passwords stored on it?

Ina.
Sprint Social Care Team.
Journeyman

Re: Password keeper

Yes. If I open the app after restart, I have to set up the application again from the beginning.
Master

Re: Password keeper

Hello again. I've been researching and this has not been reported as a known issue. So I'd like you to try some troubleshooting steps.

 

1.Swipe down from the top of the screen once using two fingers, or twice using one finger.

2. Tap > Storage.

3. If necessary, tap Internal shared storage.

4. Do any of the following:

• To clear data or cache for a default app, tap Apps then tap CLEAR DATA or CLEAR CACHE.

Then restart the device and test it out.

Ina.
Sprint Social Care Team.
Journeyman

Re: Password keeper

I tried that and I still got the same result. I even did a factory data reset and still had the same issue.
Sprint Social Care

Re: Password keeper

zovin,

Since we actually do not have that much information because the device is practically new in the market, what I recommend is to take the device to the closes Sprint Repair store, so our technicians can take a look at the device and determine further steps to take.


Kryshna
Sprint Social Care
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