I cannot seem to get visual voicemail on my new K1 and have to call my number to check messages.
I applied the posted solution to reinstall the native Sprint apps but to no avail. I just got the device a few days ago from the local Sprint store and I'm not sure the voicemail app was ever available. Moreover, there isnt a Sprint visual voicemail app available in google play (although there is one for most of the other celluar carriers). Please help.
Solved! Go to Solution.
KjD73, sounds like something we need to look into. Have you checked if your phone's software is up to date? Having the latest one (BBB100-3V03) may trigger this app. Please follow these steps for verify this:
KjD73. It seems that one is recent as you said. The one I mentioned was released 10/2/17, but we have no noticed about this one. It is odd that you're not getting the preloaded app even after the ##27263# (##BRAND#). Let's try the following:
1.Tap the Phone icon
2.Tap the Phone Dialer.
3.On the phone dial pad, press ##72786#.
4.Read the warning prompt, tap Yes.
5.The phone clears previous internal programming information and turns phone off then back on.
6.Device activation begins.
7.After device activation completes, tell the customer to finish device setup steps.