What's up Community!! Let's be honest, part of my job is to get you to this site for clicks and views, but I am not here today for that. I wanted to reach out as a fellow human being and talk about how the CoronaVirus has affected our daily lives and what is Sprint is doing about it. This has been something on my heart for days now and since I have a platform, I wanted to get it out. This is no polished corporate speak, in fact, I may get called in the corner office. What it is is me being human. Currently, my Spring Break plans are canceled just like yours and I thought I should write something. Right now, I am at the Angry Scotsman Brewing Company in lovely downtown Oklahoma City. As I look around, I am the sole customer in here. It's just me, the bartender and 2 ladies in the back. I know my audience don't read press releases, so I thought I would pen a blog about our positions on CoronaVirus.
At Sprint, the health and well-being of our customers, agents, and communities is our top priority. For without them there is no us. We understand the concern and uncertainty you may be experiencing surrounding the CoronaVirus and are committed to being responsive to the needs of our customers and agents as the situation evolves.
We strongly encourage you to use our self-service tools and 24/7 access. You can access your account online at sprint.com, our chat services here , the MySprint App, or my personal favorite Sprint Community! From these places, you can make payments, view transactions, check balances, ask questions, and purchase devices and accessories. It's easier and faster to manage your account digitally, especially given call wait times may be longer than usual. Also, it automatically incorporates social distancing!
Sprint, in my opinion, is doing some pretty awesome things in the wake of this pandemic.
For our customers:
Today, Sprint signed FCC Chairman Ajit Pai’sKeep Americans Connected Pledge. For the next 60 days, we will support our residential and small business customers by:
Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and
Waiving late fees incurred because of economic circumstances related to the pandemic.
Starting on Tuesday, customers with international long-distance calling plans will receive complimentary international calling rates from the U.S. to countries defined by the CDC asLevel 3.
By next Thursday:
Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost.
We will provide customers with an additional 20GB ofmobile hotspot dataper month for 60 days (a minimum of two bill cycles) at no extra cost.
Customers with mobile hotspot-capable handsets who don’t have a mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.
For more information about these changes, please visitSprint.com.
And it gets better!
Our friends at T-Mobile have expanded roaming access for Sprint customers to use the T-Mobile network. With expanded roaming access tens of thousands of locations nationwide, schools and families connected to Sprint's network will have expanded coverage and capacity - including in rural areas - over the next 60 days.
Every little bit helps. So check on those folks who may be unable to get out. Lend a hand when you can and then wash that hand! May I suggest, Wash Your Lyrics. I've printed up several 2Pac - Dear Mama wash your hand lyrics and placed them in all the bathrooms within Sprint. Cracks me up! Anyway, my fellow humans, if you need anything, reach out.