Due to upcoming upgrades to Sprint's network, Sprint will no longer be supporting the Google Voice with Sprint integration. This change affects any Sprint customer who uses their Sprint number as their Google Voice number, or any Google Voice users who use their Google Voice number on their Sprint phone through Sprint's built-in Google Voice integration features. This change does not affect customers who use Google Voice with a Sprint forwarding phone but have not enabled the "Google Voice with Sprint" integration; only the integration is being disabled. Customers with the "Google Voice with Sprint" option enabled will see a Sprint icon at the top of their phone Google Voice settings page.
What changes on June 1, 2018, if you are using Google Voice with Sprint integration?
All outgoing calls (including international calls) and texts will be made through Sprint at Sprint's calling rates, if applicable.
All new messages, calls, and voicemails sent from your Sprint phone will not be stored in Google Voice. You will still be able to see historical messages, voicemail, and call history from before June 1, 2018, in Google Voice on your Sprint device.
You won't be able to use Google Coive enabled capabilities such as call forwarding, voicemail transcription, spam detection, and other Google Voice features. These capabilities can be enabled from your Sprint device. Click here for more information on these features and how to enable from your Sprint device.
What should you do by June 1, 2018?
Disable the Google Voice with Sprint integration by following these steps:
Identify the phone number using the Sprint integration on the list
Select "Disable Sprint Integration" link
If you have set any phone numbers to be blocked within the Google Voice app you will need to re-setup blocking of those phone numbers either from MySprint or from your device.
You can install the Google Voice app on your mobile devices to continue using the Google Voice service.
What else can you do?
If you use your Sprint number as your Google Voice number:
To continue to use Google Voice you will need to obtain a new Google Voice number from the Google Voice management page.
If you use your Google Voice number on your Sprint phone:
As of June 1, 2018, calls you make from your Sprint phone will no longer show your Google Voice number as your phone's caller ID. To continue to use your Google Voice number for calls and messages, you'll need to use the Google Voice app (Android, iOS). On Android phones, you can also set up your regular phone app to use your Google Voice number.