What's up Community!! As we navigate through this merger many of you have been hitting me up on Twitter questions asking how will you be affected. First, thank you for your patience because quite frankly I do not know the answers to some of your questions. Rest assured what I don't know, I send up the chain to get an answer. With that said, here is what I do know. Below is an FAQ that will be updated as more information comes in.
What can I look forward to as a new T-Mobile customer?
The new T-Mobile is here and it’s going to be amazing.
T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, not changing plans, and aggressive pricing.
With 14 times more total capacity in the next six years than T-Mobile would have had alone, customers won’t have to choose between great service or low prices—they’ll get both. The new T-Mobile is committed to offering free 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value. And the new T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
T-Mobile already has thelargest 5G network. Combined with Sprint we will reach even more people including 90% of rural Americans within six years.
T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.
Do Sprint customers need to do anything?
There’s not a thing Sprint or T-Mobile customers need to do!
For now, all customers will stay with the same Sprint and T-Mobile network, stores, and services they’ve been using.
Behind the scenes, the team’s working hard to bring it all together to create an amazing experience for customers of the new T-Mobile.
Will my plan and benefits change? Will I need to change to a T-Mobile plan, even if it’s more expensive?
Nope, we’re not making any changes to your rate plan today.
Over time, you will see additional benefits as we supercharge our network and honor our commitment to offering the same or better rate plans to our customers.
You’ll still get the benefits and award-winning customer service our customers have come to love.
Will T-Mobile raise its prices?
The new T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G. Your whole family can talk, text, and surf on their smartphones without worrying about what they’ll pay.
Will customers need to switch devices today?
No. Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile.
Will I get access to the other carrier’s network now that you’re combined?
For now, customers will use two distinct networks, Sprint and T-Mobile.
Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Stay tuned!
What will happen with Sprint and T-Mobile networks? How will the coverage change?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, the new T-Mobile will deliver:
Massive Capacity! 14times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
Crazy-fast speed!Customers will have access toaverage 5G speeds up to eight times faster than current LTEin just a few years and15 times faster over the next six years.
Reaching nearly everyone!Within six years, the new T-Mobile will provide5G to 99% of the U.S. population, including rural America.
What will happen with Sprint and T-Mobile retail stores?
For now, our store experience will remain as-is, and we’ll continue to serve customers as usual.
We are preparing our stores and store employees to serve legacy Sprint and T-Mobile customers as well as the new T-Mobile customers. When we light up magenta across the new T-Mobile fleet, customers can walk into any store and the employees will be able to say, “Yes, we can help you!”
How do I find the nearest store where I can get help in the meantime?